Open To Work
DANITA PEOPLES
Darlington,SC
Summary
Dynamic retail and operations professional with extensive experience in high-volume customer service, inventory logistics, and departmental leadership. Expertise in operational management, order processing, and customer relationship management has consistently improved store workflows and mentored high-performing teams. Recognized for driving sales through strategic merchandising and proactive engagement, while managing over 75 daily interactions for major financial clients. Committed to maintaining efficiency, compliance, and resolving complex inquiries to ensure exceptional service delivery.
Overview
10
10
years of professional experience
Work History
Department Supervisor Ladies Accessories
Hamrick's
Florence, SC
07.2023 - Current
- Elevated to department supervisor in July 2025, transitioning from part-time associate role.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Handled cash register, returns, and refunds.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Researched issues to obtain appropriate answers to customer inquiries.
- Trained and mentored staff on operational procedures and best practices.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Retail Logistics Associate
Academy Sports + Outdoors
Florence, SC
11.2016 - 01.2023
- Coordinated inventory management and stock replenishment processes to optimize product availability.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Managed inventory levels to ensure timely restocking of merchandise.
- Updated merchandise pricing to match new values and special promotional rates.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Followed orders precisely for correct items, sizes and quantities.
Customer Service Representative
Assurant Solutions
Florence, SC
04.2019 - 07.2020
- Surpassed performance KPIs, including average handle time (AHT) and first contact resolution (FCR), by effectively managing over 75 daily calls and email inquiries.
- Advocated for clients by representing Wells Fargo accounts and providing professional support while ensuring compliance with company protocols.
- Coordinated efforts with various internal teams to address and resolve urgent client issues, ensuring a seamless client experience.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Education
Bachelor of Science - Business Administration, Minor in Marketing
Winthrop University
Rock HillCertificate of Achievement - Excel Basics
MindEdge Learning
Skills
- Order processing
- Customer engagement
- Order fulfillment
- Skilled in Microsoft Word
- Analytical problem-solving
- Skilled in software usage
- Email management
- Customer relationship management (CRM)
- Active listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Department Supervisor Ladies Accessories
Hamrick's
07.2023 - Current
Customer Service Representative
Assurant Solutions
04.2019 - 07.2020
Retail Logistics Associate
Academy Sports + Outdoors
11.2016 - 01.2023
Bachelor of Science - Business Administration, Minor in Marketing
Winthrop University
Certificate of Achievement - Excel Basics
MindEdge Learning