Kandy L. Thornhill
Modesto,CA
Summary
Experienced Manager with over 25 years of experience in Banking. Excellent reputation for resolving problems and improving customer satisfaction. I am results-driven Manager. I am dedicated. I strive to meet company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Branch Manager
BBVA Compass/Guaranty Bank/Stockton & Savings
Modesto/Merced/Manteca Branches, CA
05.1998 - 10.2022
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Developed prospects for new loans though weekly cold calling.
- Make sure a positive growth on our Profit and Loss Statement
Banking Center Branch Manager
West America Bank
Modesto, CA
10.2019 - Current
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Increased new bank relationships within local community through execution of quarterly promotions.
- Build month over month to show growth on our Profit and Loss Statement
Education
No Degree -
Modesto Junior College
Modesto, CAHigh School Diploma -
Ceres High School
Ceres, CA 06.1989
Skills
- Operational Excellence
- Prioritizing and Planning
- Compliance & Regulations
- Staff Training & Hiring
- Manage Branch Profit & Loss
- Business Development Growth
- Operation Center Management
- Problem Anticipation and Resolution
- Managing Employee Relations
- Development and Management
- Branch Loan Growth
Timeline
Banking Center Branch Manager
West America Bank
10.2019 - Current
Branch Manager
BBVA Compass/Guaranty Bank/Stockton & Savings
05.1998 - 10.2022
No Degree -
Modesto Junior College
High School Diploma -
Ceres High School
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