Kane Daly
Bellefonte,Pa
Summary
I am a hard working family motivated pet loving worker. I use my empathy and drive to strive for good work and a calm presence. I care about customers needs and helping provide strong service for families.
Overview
12
12
years of professional experience
Work History
Driver/Caretaker
Lyft/Caretaking for a family member
State College, PA
03.2023 - 06.2024
- I took care of my grandfather at home for three years
- During this time I had to step away from my career and work doing Taxi driving to free my schedule up.
- My grandfather passed away and I am now getting back to my career.
Assistant Manager
Trupanion Pet Insurance
Seattle, WA
03.2020 - 02.2023
- I oversaw 20 retention employees to meet quarterly goals.
- I took escalated calls and emails to ensure customer satisfaction.
- I earned over 140 positive reviews online for quality service.
Customer Service Representative
Healthy Paws Pet Insurance
Seattle, WA
01.2020 - 03.2020
- Responsible for helping over 100 customers per day. Responding to emails and phone calls related to a range of insurance questions. A quality rating of 98% on my calls and emails. Very proficient with Salesforce
Production Manager
Pipe Hitters Union
Austin, TX
08.2019 - 01.2020
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
Waiter
Addie's
Potomac, MD
05.2019 - 08.2019
Customer Service Representative
Petplan Pet Insurance
Newtown, PA
04.2018 - 03.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- I would take over 100 calls a day providing service to pet parents
Manager
Papa John’s
State College, PA
03.2015 - 02.2018
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Shift Leader
Wings Over Happy Valley
State College, Pennsylvania
04.2012 - 12.2014
- Assessed reports and adjusted workflows to realign with targets.
Education
Property And Causalty -
Insurance
07.2020
State College Area High
04.2012
Skills
- Customer Relationship Management (CRM)
- Staff Management
- Customer Rapport
- Customer Service
- Product Knowledge
- Creative Problem Solving
- Typing Proficiency
- Computer Proficiency
- Critical Thinking
- Call Management
- Active Listening
Timeline
Driver/Caretaker
Lyft/Caretaking for a family member
03.2023 - 06.2024
Assistant Manager
Trupanion Pet Insurance
03.2020 - 02.2023
Customer Service Representative
Healthy Paws Pet Insurance
01.2020 - 03.2020
Production Manager
Pipe Hitters Union
08.2019 - 01.2020
Waiter
Addie's
05.2019 - 08.2019
Customer Service Representative
Petplan Pet Insurance
04.2018 - 03.2019
Manager
Papa John’s
03.2015 - 02.2018
Shift Leader
Wings Over Happy Valley
04.2012 - 12.2014
Property And Causalty -
Insurance
State College Area High
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