Kane Sillyman
North Zulch,TX
Summary
Results-driven and innovative IT Manager with 3+ years experience in leading and overseeing all technology operations, ensuring the seamless integration and maintenance of IT systems to support business goals. Skilled in managing cross-functional teams, impertinent strategies and IT solutions, and optimizing processes to improve efficiency and security.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Manager
C.C. Creations
11.2021 - Current
- Provided End User support to over 275 users in forms of Active Directory Management, Networking, Remote Desktop Support, MDM, and everyday troubleshooting.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Troubleshooted various software: NCR Counterpoint, Aptean Impress, 3CX, Forticlient, Microsoft Office, Adobe Suite, Shipping Software (Fed Ex, UPS, Shipstation).
- Extensive hardware knowledge on: Laptop’s, PC’s, Printers (Regular, Receipt, Label), Retail POS Systems, Apple Products, Projectors, TV’s, Desk Phones.
- Monitored our Spam Filter to decrease incoming cybersecurity threats in forms of phishing emails and vishing.
IT Support
Louisiana Tech University – Tech X Lab
09.2020 - 03.2021
- Ensured the timely delivery of course materials and resources by coordinating with internal departments such as library services and IT support.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
Equipment Control Intern
Reynolds and Reynolds
05.2020 - 08.2020
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Audited equipment within College Station and Houston location
- Analyzed problems and worked with teams to develop solutions.
Education
Master of Science - Cybersecurity & Information Assurance
Sam Houston State University
Huntsville, TX08-2025
Bachelor of Science - Information Technology
Louisiana Tech University
Ruston, LA03-2021
Skills
- Active Directory Management
- Microsoft Server Management
- Extensive Computer Hardware and Software Troubleshooting
- System Administration (Windows, macOS)
- Disaster Recovery & Business Continuity
- Microsoft Office
- Adobe Creative Cloud
Certification
- COMPTIA – Sec+ Certified: D5DKV2YYD14E1J9P
- COMPTIA - A+ Certified: FH7FD71F7GF1Q9CX
Timeline
IT Manager
C.C. Creations
11.2021 - Current
IT Support
Louisiana Tech University – Tech X Lab
09.2020 - 03.2021
Equipment Control Intern
Reynolds and Reynolds
05.2020 - 08.2020
- COMPTIA – Sec+ Certified: D5DKV2YYD14E1J9P
- COMPTIA - A+ Certified: FH7FD71F7GF1Q9CX
Master of Science - Cybersecurity & Information Assurance
Sam Houston State University
Bachelor of Science - Information Technology
Louisiana Tech University
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