Kanea Archie
Tampa
Summary
Administrative professional with progressive experience in healthcare front office operations, scheduling, financial handling, and patient relations. Proven ability to oversee daily office functions, support clinical teams, manage sensitive financial tasks, and resolve patient concerns with professionalism and discretion.
Overview
12
12
years of professional experience
Work History
Medical Front Office Coordinator
Tampa Family Health Centers
Tampa
03.2020 - Current
- Led daily front desk operations, serving as the primary point of contact for patients, visitors, and vendors while ensuring efficient clinic flow.
- Oversaw appointment scheduling, confirmations, cancellations, and rescheduling to maintain balanced provider schedules and patient access.
- Applied de-escalation and conflict resolution techniques to address patient concerns, complaints, and high-stress situations professionally and effectively.
- Coordinated check-in, check-out, and payment processing while maintaining HIPAA compliance.
- Managed and reconciled center petty cash between the front desk and pharmacy, maintaining accurate records and internal controls.
- Maintained patient databases, insurance verification, and demographic updates to support billing accuracy and regulatory compliance.
- Supported providers, pharmacy staff, and leadership with operational coordination and administrative oversight.
- Assisted with office workflow improvements, supply monitoring, and task prioritization to support smooth daily operations.
Medical Receptionist
Surgery Partners
Tampa
06.2014 - 03.2020
- Coordinated patient scheduling, check-in, check-out, and billing support.
- Maintained patient records and insurance verification in compliance with HIPAA.
- Supported administrative operations and high-volume inbound and outbound calls.
Education
High School Diploma -
Hillsborough High School
Tampa, FLSkills
- Healthcare Administration
- Front Desk Operations
- Appointment Scheduling
- Office Workflow Coordination
- Petty Cash Management
- Conflict Resolution & De-escalation
- HIPAA Compliance
- Patient Relations
- Medical Records Management
- Team Support
- Multitasking & Time Management
Timeline
Medical Front Office Coordinator
Tampa Family Health Centers
03.2020 - Current
Medical Receptionist
Surgery Partners
06.2014 - 03.2020
High School Diploma -
Hillsborough High School