Kaneez H. Aziz
Customer Service & Management Professional
Hockley,TX
Summary
Possessing Investigation, Contact Tracing, Database maintenance, Managerial, and Computer experience as a former and current business co-owner, former commercial business representative for Fortune 500 companies, acted as a liaison to Fortune 100 and Fortune 500 companies. Knowledgeable and dedicated customer service professional with an accrued 24 years of expertise in Business and Retail. Knowledgeable of both Windows PC and Macintosh hardware, Database systems, applying multiple skillsets to increase company revenues, outcomes, client care, and contribute to company success. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Compassionate Community Health Worker with 8 years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education.
Overview
25
25
years of professional experience
9
9
years of post-secondary education
Work History
Recruitment Coordinator Team Lead
Harris County Elections Administration
Houston, TX
08.2023 - Current
- CUSTOMER SERVICE & RECRUITMENT: Using various databases to recruit Presiding Judges, Alternate Judges and Clerks for
each assigned Polling location. Being guided by Team leads who assisted with delegating tasks along to the team, using
Google Sheets for Election worker responses, Vemacs for Voter’s Registration status and polling placements, using
Harris County’s Voter Registration database to verify active Voter’s Registration. - PROBLEM SOLVING: Listening to complaints, concerns, inputting complaints, responding to emails from Judges and team
mates from other departments, assigned to Elections Supply Handout 4-5 days prior to Election day to assist Judges in
navigating around the pickup department whilst having a meet & greet with Selected Judges, assigned to Rally point on
Election nights to assist with Judges dropping off Elections equipment; assess items being dropped off for Quality
assurance, missing items, and night drop solutions. - ACCOMPLISHMENTS: Once promoted, leading team of Recruiters with their daily tasks, over watching delegated tasks,
assisting team in coordinating placement with County Appointed and Placed Judges, assisting team with Clerk allocations,
Judge replacements due to unforeseen circumstances, recruiting Voters that inquire about positions at the Polls. Sending
out emails on Team’s behalf to communicate with Judges about their tasks for Election day, Payroll concerns and
assistance, networking with Judges, Communicating with teammates via Microsoft Teams and connecting with
leadership teams to see if anyone needs assistance with any tasks or projects. - Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team setting, providing support and guidance. Managed time efficiently in order to complete all tasks within deadlines. Organized and detail-oriented with a strong work ethic. Assisted with day-to-day operations, working efficiently and productively with all team members. Worked flexible hours across night, weekend, and holiday shifts. Paid attention to detail while completing assignments. Adaptable and proficient in learning new concepts efficiently. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Independent Senior Consultant
Zain's Construction, LLC
Houston, TX
03.2002 - 08.2024
- Interior Decorating and Assisting clientele to select furnishings to match established theme, Marketing & Merchandising specialist Client Liaison for Merchant to Vendor Relations, Bookkeeping, Accounts Receivable, Financial comprehension for Operations, procurement, business transactions, and Supply orders.
- Created and optimized records management strategies to coordinate and protect information for Projects and Construction sites.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
Senior Telecommunications Specialist (Trainee)
Houston Police Department
Houston, Tx
2021.12 - 2022.11
- Scanned suspects through National database for police requests to determine driver history, vehicle registration information and license status whilst Officer has Civilian pulled over.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch Police Officers and Sergeants while tracking data in real-time environments.
- Routed calls to police officers to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses. Read system maps and caller information, and documented details in system.
- Offered friendly and efficient service to customers, handled challenging situations with ease. Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Processed Civilian Reports in a timely manner for non-emergency calls and filed for Investigations
COVID-19 Contact Tracing Investigator
Houston Health Department
Houston, TX
08.2020 - 11.2022
- Special Populations: Private School Team, TX Dept of Family & Protective Services Certificate for Reporting Suspected Abuse or Child Neglect TX HHS Data Security & Confidentiality HEDSS Database entries for Cases, Bookkeeping for Current Cases, Coordinating with Contact Tracers, Epidemiologists, Informatics and Records Management Cross-trained: School Outbreak investigation special Task Force, responsible for epi-linkages at over 200 schools, ranging from Private, Religious & University campuses, working with schools to create Protocols to follow CDC/TEA mandates & assist school Nurses to mitigate CoVid-19 School Database Excel spreadsheets creation, Interdisciplinary Teamwork, create protocols & SOP’s.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped vulnerable individuals navigate complex healthcare system.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Translator and Interpreter
Fluent Language Solutions
Houston, TX
01.2018 - 08.2024
- On call for on-site translation
- English to Hindi; Hindi to English
- English to Urdu; Urdu to English.
- Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding. Provided verbal summaries of non-English documents for immediate use.
- Applied cultural understanding to discern specific meanings beyond literal written words. Helped vulnerable individuals navigate complex healthcare system.
- Attended training programs to improve professional knowledge and interpretation skills.
- Followed ethical codes to protect confidentiality of patient medical information.
Ultrasound Sonographer
Precision Ultrasound Mobile Imaging, LLC
Houston, TX
03.2016 - 08.2017
- Perform General Ultrasounds: Abdomen, Breast, Renal, Thyroid, Ob/Gyn, and Vascular studies. Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images. Completed ultrasound exam and verified proper documentation in ultrasound reporting system to facilitate accurate record-keeping.
- Operating sonographic machines, carrying out diagnostic procedures as ordered by the physician, using PACS, HIS to communicate the studies to the Radiologists, maintaining HIPAA regulations.
- Stay up to date with the latest information in the industry through Continued Medical Education, Webinars, and Seminars.
- Dispatch the Sonographers to patient locations serving Houston North and South, Lubbock, Austin, El Paso, Dallas, San Antonio, Rhode Island, and Colorado regions for 24 hours, 7 days a week; Multi-tasking as a Sonographer on some shift days.
- Troubleshooting to avoid patient care delays; Explaining procedures to the patients, positioning the patients properly for diagnostic imaging. Keeping record of a patient’s medical history; maintaining HIPAA regulations. Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides. Prepared supplies and paperwork to support physician for sterile procedures.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials, catheters, films and chemicals to reorder and restock.
Executive Assistant Manager
Walgreens Pharmacy
Houston, TX
01.2005 - 07.2011
- Managing a crew of at least six people at a time Marketing to increase revenue of the floor sales; Marketing and Promotional sales Bookkeeping, Accounting and Accounts payable recordings Managing Inventory & Merchandising Human Resources Customer Service; Pharmacy Sales & Fill Assistance at IC3 times and Overflow.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Created expense reports, budgets and filing systems for entire Store and Pharmacy departments.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Worked with senior management to initiate new projects and assist in various processes.
Commercial Business Representative (CBR)
Kinko's
Houston, TX
04.2000 - 08.2002
- Developed small to mid-range accounts and increased revenue from $ 10,000 to $ 25,000 per month.
- Managed 50 accounts and made inside sales calls and outside sales visits to client offices.
- Marketing of new products and services.
- Customer relations, Internally and Externally Representative and member of Houston Northwest Chamber of Commerce.
- Reported directly to Store Manager and Account Managers.
- Bookkeeping, Accounts management, Billing, and Client Negotiations.
- Portfolio: Exxon Mobil, Compaq-HP, Phillips-Van Heusen, Siemens, & Time-Life Magazine.
- Grew business sales by 30% through effective cross-selling, exceptional customer service and cold calling.
- Networked at events and by phone to expand business profits and revenues.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Education
Bachelor of Science - Healthcare Administration
Pima Medical Institute
Tucson, AZ 08.2021 - 10.2024
Certificate -
John Hopkins University
Baltimore, MDCertificate -
FEMA Certificates
Washington D.C. Certificate -
DeVry University
Houston, TXAssociate of Applied Science -
College of Healthcare Professions
08.2012 - 10.2014
High School Diploma -
Cumberland Valley High School
08.1992 - 06.1996
Skills
Troubleshootingundefined
Timeline
Recruitment Coordinator Team Lead
Harris County Elections Administration
08.2023 - Current
Senior Telecommunications Specialist (Trainee)
Houston Police Department
2021.12 - 2022.11
Bachelor of Science - Healthcare Administration
Pima Medical Institute
08.2021 - 10.2024
COVID-19 Contact Tracing Investigator
Houston Health Department
08.2020 - 11.2022
Translator and Interpreter
Fluent Language Solutions
01.2018 - 08.2024
Ultrasound Sonographer
Precision Ultrasound Mobile Imaging, LLC
03.2016 - 08.2017
Associate of Applied Science -
College of Healthcare Professions
08.2012 - 10.2014
Executive Assistant Manager
Walgreens Pharmacy
01.2005 - 07.2011
Independent Senior Consultant
Zain's Construction, LLC
03.2002 - 08.2024
Commercial Business Representative (CBR)
Kinko's
04.2000 - 08.2002
High School Diploma -
Cumberland Valley High School
08.1992 - 06.1996
Certificate -
John Hopkins University
Certificate -
FEMA Certificates
Certificate -
DeVry University
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