Kaneisha Shields
Clinton,MS
Summary
Cheerful Dental Receptionist committed to ensuring each patient feels welcomed and comfortable upon walking through the door. Gifted at keeping patient files organized and updated. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Home Depot
06.2014 - Current
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Managed customer relations and customer service through daily communication and interaction.
Remote Dental Receptionist
Shore Children's Dental Clinic
05.2022 - 01.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Dental Receptionist
Aspen Dental
01.2021 - 05.2022
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Dental Receptionist
Mississippi Smiles
05.2018 - 10.2018
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Maintained and managed patient records in compliance with security regulations.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Confirmed patient insurance benefits and checked claim statuses.
- Regularly attended dental society and treatment team meetings and in-service trainings to continuously learn about best practices.
Dental Assistant
Ridgewood Smiles
01.2018 - 03.2018
- Took dental radiographs, following strict patient protection rules.
- Inputted patient data into the computer system using Eagle Soft while maintaining a high level of accuracy.
- Cleaned and sanitized dental tools and equipment, straightened up the room and restocked supplies after each patient was treated.
- Gathered patient data, including health histories and records from prior visits for the dentist to view.
- Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
Education
Dental Assistant Diploma - Dental Assistant
Delta Technical College
Ridgeland, MS2018
High School Diploma - undefined
Martha Christan Academy
Minter City 2011
Skills
- Customer expectations management
- Claims investigation and research
- Quick learner
- Creative problem solver
- Positive and friendly
- Dental materials knowledge
- Dental office administration
- American Dental Hygienists Association (ADHA)
- Dental prophylaxis
- Dentrix Practice Management Software
- Digital radiographs
- Eaglesoft
- Refund Processing
- Google Sheets
- Refunds and Exchanges
- Customer Retention Strategies
Certification
- Registered Dental Assistant in State of Mississippi
- Certified Dental Assistant
- CPR certified
- Certified in Infection Control
- ADA Member
- MS Radiology Permit
Timeline
Remote Dental Receptionist
Shore Children's Dental Clinic
05.2022 - 01.2023
Dental Receptionist
Aspen Dental
01.2021 - 05.2022
Dental Receptionist
Mississippi Smiles
05.2018 - 10.2018
Dental Assistant
Ridgewood Smiles
01.2018 - 03.2018
Customer Service Associate
Home Depot
06.2014 - Current
Dental Assistant Diploma - Dental Assistant
Delta Technical College
High School Diploma - undefined
Martha Christan Academy
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