Kanema Oriena Middleton
Las Vegas,Nevada
Summary
My objective is to obtain a position where I aim to utilize my dynamic communication; multi language (Cantonese & Mandarin) skills to your HR initiatives.
Overview
15
15
years of professional experience
Work History
Circa Resorts and Casino Las Vegas
2020.11 - Current
- Responsibilities as Engineering Dispatch include but not limited to the following:.
- Answer incoming calls concerning maintenance and repairs needed.
- Input call details into the computer utilizing our computer-based program.
- Assign work orders through our computer-based program in a timely manner.
- Effectively communicate details of work orders and follow up through to completion.
- Monitor alarm system and effectively report alarms and areas as they appear.
- Maintain dispatch log of all activities performed throughout the day.
- Notify Supervisors of parts and inventory needs.
- Ensure customer satisfaction.
- Understand and follow work and safety rules and procedures.
- Interact well with others and be a positive influence on Team Member morale.
Wynn|Encore Concierge Las Vegas Nevada
2018.01 - 2020.11
- Responsibilities include but not limited to the following:.
- Help guest plan the perfect visit before they arrive, by Experience a stunning show or indulge in a spa day for the ideal escape.
- From choice tables at our restaurants to salon appointments, our concierge staff is ready and willing to take care of every detail.
- Guests allow our team to assist in securing event tickets at one of our nightclubs in addition to so much more.
- Nonetheless, it is our job as concierge to make sure that our guests seamlessly enjoy their time while on vacation or business trip.
Aria Resorts & Casino Las Vegas Nevada
2014.01 - 2018.05
- Duties & Responsibilities include but not limited to the following:.
- Checking Guest in/out of the Hotel.
- Settle Guests accounts/bills, identify method of payment.
- Assist Guests with concerns & comments regarding the property.
- Respond to property questions & provide information regarding rooms, restaurants & entertainment.
- Answer multi-line phone system & provide assistance as required.
- Training of new hires.
Retail associate
Sugar Factory of Las Vegas, Miracle Mile Shops
2011.06 - 2014.01
- Retail Associates at Sugar Factory Las Vegas are required to greet customers, assist anyone who required assistance and also to act as a cashier when necessary.
- Associates were also often times sent to work in the café area of the candy store, where milkshakes, sundaes etc were made.
Associate Model/Sales
Abercrombie & Fitch, Fashion
2010.02 - 2011.05
- Models Protect and project the image of the brand through personal style, providing customer service and maintaining presentation standards.
- The Duties and Responsibilities included but not limited to assisting customers with the selection of garments, maintaining a professional store appearance, tabulating all customer sales as well as maintaining an accurate cash register count.
Education
Bachelor of Science (BS) - Communication Studies, Chinese, International Business
University of Nevada Las Vegas (UNLV), Galileo Academy of Science & Technology High School, City College of San Francisco (CCSF)
San Francisco, Beijing, CASkills
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Customer Service
- Relationship Building
Timeline
Circa Resorts and Casino Las Vegas
2020.11 - Current
Wynn|Encore Concierge Las Vegas Nevada
2018.01 - 2020.11
Aria Resorts & Casino Las Vegas Nevada
2014.01 - 2018.05
Retail associate
Sugar Factory of Las Vegas, Miracle Mile Shops
2011.06 - 2014.01
Associate Model/Sales
Abercrombie & Fitch, Fashion
2010.02 - 2011.05
Bachelor of Science (BS) - Communication Studies, Chinese, International Business
University of Nevada Las Vegas (UNLV), Galileo Academy of Science & Technology High School, City College of San Francisco (CCSF)
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