Kanesha Kelly
Lithonia,GA
Summary
Qualified Front Office Coordinator with 12 years of experience in Allied Health Care. Offering considerable knowledge of EMS systems with expertise in Athena and EPIC. Fast-learning and passionate worker with an eye for detail and to critically think and problem solve creatively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Front Office Coordinator
Extremity Healthcare Providers, LLC
03.2023 - Current
- Streamlined patient registration processes by implementing efficient check-in procedures and digital forms.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Conducted thorough insurance verifications for accurate billing and reduced claim denials.
Front Office Team Lead
Optimum Foot And Ankle Center's, LLC
06.2017 - 03.2023
- Enhanced customer satisfaction through prompt resolution of issues and proactive communication with guests.
- Increased revenue by upselling services and promoting special offers to guests upon check-in.
- Streamlined check-in/check-out processes, resulting in reduced wait times for guests during high-volume periods.
- Created and updated records and files to maintain document compliance.
- Collect patient and client documents and information upon referral.
- Monitored office supplies by checking inventory and placing orders.
Receptionist Coordinator
Rosemont At Stone Mountain
01.2012 - 04.2017
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
- Improved client relations with exceptional communication skills, providing information on products and services as needed.
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
Education
Associate of Arts - Business Administration
01.2023
Allied Health Care
02.2014
Skills
- Data Security
- Payment Collection
- Multitasking Abilities
- Problem Solving
- Medical Terminology
- Office Administration
- Patient Scheduling
- Medical Billing
- Conflict Resolution
- Customer Service
- Computer Proficiency
- Attention to Detail
- Electronic Health Records
- Insurance Verification
- HIPAA Compliance
- Vendor Management
Certification
- Certified Nurses Assistant - 2024
- CPR/ FIRST AID Training - CURRENT
- ECG Training - 2017
- Phlebotomy Training - 2017
Timeline
Medical Front Office Coordinator - Extremity Healthcare Providers, LLC
03.2023 - Current
Front Office Team Lead - Optimum Foot And Ankle Center's, LLC
06.2017 - 03.2023
Receptionist Coordinator - Rosemont At Stone Mountain
01.2012 - 04.2017
American InterContinental University - Associate of Arts, Business Administration
Woodruff Medical Training & Testing - , Allied Health Care
- First Aid Training - 2023
- CPR/AED Training - 2023
- Phlebotomy Training - 2017
- ECG Training -2017
- Certified Nurses Assistant - 2024
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