Kanesha Mitchell
Jacksonville
Summary
Dedicated Customer Service Representative with supervisor experience and talents for team building, leading, and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring ,and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Consultant Internal Customer Care
Ally Financial Inc.
06.2022 - Current
- Established and optimized bureau procedures to meet changing requirements.
- Updated account information to maintain customer records.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
AmeriHealth Caritas
11.2021 - 06.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Contact Center Supervisor (Contract Position)
KForce INC
01.2021 - 06.2021
- Ensured compliance with all regulations, policies, and laws
- Organized and implemented job roles and functions among employees
- Managed complex customer requests from contact to completion.
Customer Service Representative
Citibank
09.2020 - 01.2021
- Worked well independently and on a team to solve problems
- Answered all customer queries to the best of my ability
- Worked productively to determine the needs of customers and fast track solutions to those needs
- Answered inquiries by effectively researching, locating, and relaying information to customers.
Contact Center Supervisor(Contract Position)
Maximus Federal
11.2019 - 07.2020
- Ensured compliance with all regulations, policies, and laws
- Organized and implemented job roles and functions among employees
- Managed complex customer requests from contact to completion.
Medication Reconciliation Technician
St. Vincents Medical Center
02.2017 - 12.2018
- Verified prescriptions prior to fulfilling orders
- Reviewed prescriptions and maintained accurate patient records
- Worked with excellent attention
- To detail and precision
- Brought any questions to the Pharmacist to ensure quality control
- Remained focused when fulfilling prescriptions to ensure accuracy
- Remained up-to-date about new medications and field advancements.
Pharmacy Technician
Baptist Medical Center
11.2007 - 06.2014
- Verified prescriptions prior to fulfilling orders
- Reviewed prescriptions and maintained accurate patient records
- Worked with excellent attention
- To detail and precision
- Brought any questions to the Pharmacist to ensure quality control
- Remained focused when fulfilling prescriptions to ensure accuracy
- Remained up-to-date about new medications and field advancements.
Education
Culinary/Pastry Arts Jacksonville
Virginia College
Associate of Arts - Child Psychology
Florida State College
Medical Billing And Coding Certification Program - Medical Billing And Coding
DeVry University
06-2025
Bachelor of Science - Health Information Management
DeVry University
06-2028
Skills
- Reporting proficiency
- Proficient in medical terminology
- Client account management
- Effective telephone communication
- Customer service enhancement
- Skilled in prioritizing tasks
- Staff supervision
- Integrity and honesty
- Processes and procedures
- Continuous improvement
- Prioritization and scheduling
- Performance evaluation
Timeline
Consultant Internal Customer Care
Ally Financial Inc.
06.2022 - Current
Customer Service Representative
AmeriHealth Caritas
11.2021 - 06.2022
Contact Center Supervisor (Contract Position)
KForce INC
01.2021 - 06.2021
Customer Service Representative
Citibank
09.2020 - 01.2021
Contact Center Supervisor(Contract Position)
Maximus Federal
11.2019 - 07.2020
Medication Reconciliation Technician
St. Vincents Medical Center
02.2017 - 12.2018
Pharmacy Technician
Baptist Medical Center
11.2007 - 06.2014
Culinary/Pastry Arts Jacksonville
Virginia College
Associate of Arts - Child Psychology
Florida State College
Medical Billing And Coding Certification Program - Medical Billing And Coding
DeVry University
Bachelor of Science - Health Information Management
DeVry University
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