Kanesha Mitchell
Jacksonville,FL
Summary
Detail-oriented and adaptable professional with a diverse background in healthcare. Known for strong customer focus and communication skills, contributing to improved patient care and satisfaction. Ready to utilize expertise in customer relations and medication management to support organizational goals.
Overview
18
18
years of professional experience
Work History
Internal Consultant
Ally Financial Inc.
Jacksonville, FL
06.2022 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Citibank
Jacksonville, FL
09.2020 - 01.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in navigating product offerings, enhancing overall satisfaction and engagement.
- Maintained updated knowledge of products and services to provide informed support to customers.
- Responded to customer requests for products, services, and company information.
Medication Reconciliation Technician
Ascension St. Vincent's Riverside
Jacksonville, FL
02.2016 - 12.2018
- Conducted thorough medication reviews, identifying discrepancies and preventing potential adverse drug events.
- Enhanced medication management for patients by diligently updating electronic medical records with accurate information.
- Improved patient safety by accurately reviewing and verifying medication lists during admission and discharge processes.
Certified Pharmacy Technician
Baptist Medical Center
Jacksonville, FL
11.2007 - 06.2014
- Managed medication inventory and ensured compliance with safety regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Education
Bachelor of Science - Health Information Management
DeVry University
Chicago, IL06-2027
Medical Billing And Coding - Healthcare
DeVry University
Chicago, IL06-2025
Culinary Arts -
Virginia College
Jacksonville, FL07-2016
Associate of Arts - Psychology
Florida State College
Jacksonville, FL08-2006
Skills
- Customer focus
- Excellent communication
- Strategic thinking
- Innovation management
- Teamwork
- Process improvement
- Organizational improvement
- Change management
Timeline
Internal Consultant
Ally Financial Inc.
06.2022 - 07.2025
Customer Service Representative
Citibank
09.2020 - 01.2021
Medication Reconciliation Technician
Ascension St. Vincent's Riverside
02.2016 - 12.2018
Certified Pharmacy Technician
Baptist Medical Center
11.2007 - 06.2014
Bachelor of Science - Health Information Management
DeVry University
Medical Billing And Coding - Healthcare
DeVry University
Culinary Arts -
Virginia College
Associate of Arts - Psychology
Florida State College