Maday Anderson
Bermuda Dunes
Summary
Expert change management subject matter expert with over twenty years of experience in stakeholder analysis and process improvement, championing successful organizational transformations, and reinforcing change initiatives while strengthening team collaboration.
Overview
16
16
years of professional experience
6
6
Certifications
Work History
Change Management Internal Consultant
Kaiser Permanente
Oakland, California
02.2010 - 08.2025
- Implemented change management strategies to support effective organizational transitions.
- Conducted stakeholder analysis to identify key interests and concerns.
- Coordinated meetings among stakeholders, providing updates and resolving conflicts.
- Facilitated collaboration across departments to enhance project outcomes.
- Collaborated with IT teams for seamless integration of technology solutions.
- Developed training sessions for personnel on new systems and procedures.
- Created roadmaps outlining steps for successful implementation of changes.
- Evaluated customer feedback through surveys to inform future improvements.
- Wrote and delivered timely communications to affected audiences about upcoming changes related to policy, processes, or tools.
- Identified training needs and resources for skill development.
Education
MBA - Global Business Management
University of Phoenix
Tempe, AZ02-2006
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ09-2003
Skills
Change Management
- Prosci change management methodology
- Stakeholder analysis
- Resistance management
- Reinforcement strategies
- Process improvement
- Leadership coaching
- Organizational skills
- Organizational Psychology
- Organizational development
- Employee performance improvement
- Business consulting
- Adaptability and flexibility
- Critical thinking
- Qualitative research
- Problem-solving abilities
- Teamwork and collaboration
Communications
- Audience-specific communications plan
- Team collaboration
- Presentation and facilitation skills
- Design communication collateral
Training
- Identification of training strategies
- Training development
- Delivery of training programs
- Creation of learning guides
- Reinforcement of learning
- Survey design
Interpersonal
- Responsibility
- Customer focus
- Conflict resolution
- Collaboration
- Teamwork
- Problem solving
- Active listening
- Diversity and inclusion
- Multitasking Abilities
Technical
- Microsoft 365 productivity, collaboration, and communication applications
- TechSmith Camtasia video maker and editor
Languages
Spanish
Full Professional
Certification
Prosci Change Management
References
References available upon request.
Timeline
Change Management Internal Consultant
Kaiser Permanente
02.2010 - 08.2025
MBA - Global Business Management
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix