Rhonda Zubas
Johns Creek,GA
Summary
Experienced PROSCI certified Change Management consultant adept at driving successful organizational transformations across diverse industries. Proven track record of 10 plus years in strategy development, stakeholder engagement, and training. Skilled in minimizing resistance and achieving business objectives. Seeking to leverage expertise to enhance organizational effectiveness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Change Management and Training Lead
First Solar
05.2023 - 09.2023
- Collaborated with internal stakeholders and SMEs to strategize, design, and implement organization change, performance, and training solutions to facilitate the global adoption of Oracle's ERP Suite
- Orchestrated plans for organizational change, including the design and customization of end-user training materials, in-application tools, slides, job aids, videos, and e-Learning resources
- Supported business training facilitators (SME train-the-trainers) and established maintenance plans to ensure the sustainability of change
- Coordinated change management needs across diverse project work streams, fostering collaboration with program managers, program champions, and sponsors
- Developed and maintained a comprehensive and integrated change strategy across program divisions and workstreams
- Ensured alignment of change plans and activities with other Program and Project Change Managers to uphold Enterprise change planning.
Change Management Consultant
Newmont Mining
02.2023 - 05.2023
- Led the design, development, and delivery of change management strategy, training, and communications for SAP Asset Management, contributing to overall project change management success
- Developed detailed stakeholder engagement maps to identify key influencers and stakeholders
- Established key Organizational Change Management (OCM) metrics to measure the success of change efforts
- Collaborated with regional leads and key stakeholders to define change management target roles
- Provided comprehensive draft materials and approaches to project teams
- Leveraged standard change management tools and templates to align with project objectives
- Delivered all change management and communications materials in accordance with project plans.
Change Management Consultant
Deloitte LLC
09.2022 - 12.2022
- Spearheaded OCM strategy and activities for a portfolio of over 1,000 app migrations, effectively communicating with audiences, project teams, and sponsors
- Conducted stakeholder analysis and readiness assessments to identify end-user impacts
- Developed a SharePoint website as a central hub for training documents, videos, and communication resources
- Facilitated workshops, lunch and learns, and train-the-trainer sessions to ensure effective knowledge transfer
- Implemented stakeholder analysis and readiness assessments to inform change strategies.
Senior Manager, Organizational and Leadership Development
Highmark Health
12.2020 - 08.2022
- Developed and executed a 3-year learning strategy and annual project plan for LEAD U (Leadership University)
- Conducted focus group sessions, interviews, and surveys to assess audience needs
- Designed evaluation plans to measure program objectives and goals based on NPI survey results, training ROI, and project KPIs
- Created communication strategies tailored to specific audiences and key objectives, delivering programs for New Leader Onboarding, Aspiring Leader Program, and Leadership Community Network on Yammer
- Led change management efforts across all program and project initiatives using Prosci Change Management Methodology
- Maintained regular interaction with senior management to assess goal achievement and identify areas for improvement.
Global S&OP Capability Change and Training Lead
Kimberly-Clark
02.2020 - 12.2020
- Executed communication plan, readiness and adoption and training activities utilizing Prosci methodology
- Oversaw Global Sales and Operations Planning change and training strategy providing development and performance solutions to achieve business goals and objectives
- Designed S&OP people certification programs (based on competency levels) using a blended format that includes online training modules and mentored on the job training (OJT) exercises and activities validated by S&OP leaders and experts
- Conducted Train-the-Trainer sessions with facilitators, leaders, and mentors
- Designed a one stop shop S&OP Online Hub on SharePoint for employee training, tools, and resources
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
OCM Consultant
Cox Enterprise
10.2019 - 02.2020
- Acted as consultant/advisor for Oracle financial software implementation by providing training and change management planning
- Created and executed communication plan for Oracle ERP implementation to achieve timely planned and unplanned disruptions
- Developed online module and videos in Camtasia to provide just in time system training
- Performed stakeholder and impact analysis recommended development solutions to achieve business goals and objectives.
Learning & Development Program Manager
Varian Medical Systems
03.2017 - 10.2019
- Improved new employee experienced and increase NPS + 15pts to average YOY NPS of 80
- Facilitated new employee orientation training process for more than 500 employees each year
- Reviewed and edited all training materials for accuracy and company policy compliance
- Managed end-to-end virtual manufactory project utilizing (VR) virtual reality learning and employee interviews using Matterport technology
- Coordinated technical training and personal development classes for staff members
- Led successful rollout of workday implementation for HR onboarding.
Assistant Director, Change Leader
EY- Ernst & Young
05.2016 - 03.2017
- Managed IT Change Management global learning teams for SAP Migration, to ensure development opportunities, functional alignment, and focus on exceptional client service
- Managed and led global teams in development utilizing SAP Enable Now to delivery of multiple complex learning programs and curriculums
- Built solid learning strategy to ensure alignment and agreement on key milestones and strategic goals with internal and external customers
- Ensured that leadership in deployed countries receive accurate and timely communications, as well as planned and unplanned disruptions to the Mercury solution.
Travel Training Consultant
American Express
09.2015 - 05.2016
- Managed SAP software training for global travel & lifestyle consultants to service card member travel needs
- Explored, evaluated, and documented best practice use of instructional technologies required to support global instructional design team
- Recommended training and non-training solutions to improve job performance to key stakeholders for complex and large-scale curriculum, using instructional systems design and project management methodologies
- Articulated fact-based business (ROI) rationale when comparing various technology products and solutions for purchasing/maintaining the best overall suite of solutions.
Learning Designer II
Delta Air Lines
07.2015 - 09.2015
- Designed and developed six-week blended new hire reservation sales training BVOD (Being the Voice of Delta)
- Served as a liaison between various business units developing e-learning courses and training programs
- Designed metrics and measures to determine if implemented training solutions worked
- Served as a coach and professional resource for designers.
Instructional Design Team Lead
CDC
09.2013 - 07.2015
- Managed biosafety 508 Compliant training curriculum, to include basic principles of biosafety, risk assessment, hazard controls, and bloodborne pathogens following all stages of the ADDIE model
- Developed all training materials using standard instructional design and state of the art and multimedia techniques
- Implemented training material with consideration of adult learning principles and utilizing a variety of instructional media (i.e., brochures, fact sheets, classroom sessions, self-study, webinars, computer-assisted instruction, distance-based learning).
Education
Master of Science in Education in Learning Design & Technology -
Purdue University
Bachelor of Science -
Columbia College
Associate of Science -
Georgia Perimeter College
Skills
- PROSCI and ADKAR methodology
- Qualtrics/Survey Monkey, Focus Group Facilitation, and Interviews
- SAP Enable Now
- Oracle Guided Learning
- Online learning and Videos
- Needs Analysis
- Process evaluation and enhancement
- Training Strategy/Planning
- Communication Planning
- Change Impact Assessment
Certification
- Certified Change Management Professional, Prosci, 10/2019
- Certified Instructional Designer/eLearning specialist, Langevin Learning
- Organizational Change Management Certification, 10/2019
- Prosci Certified Change Practitioner, 07/2020
- Certified e-Learning Specialist, 03/2015
Skills Tools
- Prosci and ADKAR methodology
- Qualtrics/Survey Monkey, Focus Group Facilitation, and Interviews
- SAP Enable Now
- Oracle Guided Learning
- Needs Analysis, Stakeholder Analysis, and Change Impact Assessment
- Process evaluation and enhancement
- Training Strategy/Planning
- Communication Planning
- Change Impact Assessment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Change Management and Training Lead
First Solar
05.2023 - 09.2023
Change Management Consultant
Newmont Mining
02.2023 - 05.2023
Change Management Consultant
Deloitte LLC
09.2022 - 12.2022
Senior Manager, Organizational and Leadership Development
Highmark Health
12.2020 - 08.2022
Global S&OP Capability Change and Training Lead
Kimberly-Clark
02.2020 - 12.2020
OCM Consultant
Cox Enterprise
10.2019 - 02.2020
Learning & Development Program Manager
Varian Medical Systems
03.2017 - 10.2019
Assistant Director, Change Leader
EY- Ernst & Young
05.2016 - 03.2017
Travel Training Consultant
American Express
09.2015 - 05.2016
Learning Designer II
Delta Air Lines
07.2015 - 09.2015
Instructional Design Team Lead
CDC
09.2013 - 07.2015
Master of Science in Education in Learning Design & Technology -
Purdue University
Bachelor of Science -
Columbia College
Associate of Science -
Georgia Perimeter College
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