Kanesha Sanders
Houston
Summary
Proven Data Entry Specialist and Customer Service Expert from Bohlke Consulting and Sutherland Global, adept in Excel and data accuracy, excels in multitasking and maintaining confidentiality. Achieved significant error reduction and consistently surpassed performance targets, demonstrating exceptional problem-solving and customer satisfaction skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Entry Specialist
Bohlke Consulting
07.2022 - 08.2023
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Customer Service Specialist II
Sutherland Global
01.2019 - 04.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
No Degree - Sterile Processing Tech./Surgical Technologist
Fortis College
Houston, Texas06-2024
High School Diploma -
Northside High School
Houston, Texas05-2015
Skills
- Identifying errors
- Data protection
- Excel expertise
- Report drafting
- Data auditing
- Excel formulas
- Verifying data accuracy
- Error identification
- Software troubleshooting
- Data accuracy
- Microsoft Excel
- Customer Service
- Multitasking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Recruited to president's list at Fortis Institute
Certification
- Excel Expert Certification - Microsoft.
- Microsoft Office Specialist (MOS) - Microsoft.
- OSHA Certified 2024
- CPR/AED Certification 2024
- Microsoft Office Specialist (MOS) Certification
President's List at Fortis Institute
Students who maintain a GPA of 3.9 or higher will be enlisted to the Institute's President's list for the first two months of their education.
Timeline
Data Entry Specialist
Bohlke Consulting
07.2022 - 08.2023
Customer Service Specialist II
Sutherland Global
01.2019 - 04.2020
- Excel Expert Certification - Microsoft.
- Microsoft Office Specialist (MOS) - Microsoft.
- OSHA Certified 2024
- CPR/AED Certification 2024
- Microsoft Office Specialist (MOS) Certification
No Degree - Sterile Processing Tech./Surgical Technologist
Fortis College
High School Diploma -
Northside High School
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