Kanesha Surles
Valley,AL
Summary
Dedicated retail sales associate with a focus on enhancing customer experience, employee training, and problem solving. Proven ability to drive customer satisfaction and support team collaboration.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Asurion
Columbus, Georgia
07.2023 - 01.2026
- Assisted customers with product selection and inquiries.
- Educated customers on device protection plans and services.
- Collaborated with team members to enhance customer experience.
- Trained new associates on store procedures and customer service standards.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Provided product information and answered customer questions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Assisted in training new employees on proper use of equipment and safety protocols.
Customer Service Representative
HSA Bank, Webster Bank
remote, remote
09.2021 - 07.2023
- Assisted customers with account inquiries and transaction issues daily.
- Processed customer requests for account changes and service adjustments efficiently.
- Managed incoming calls, providing timely support to resolve customer concerns.
- Educated customers on bank products and services to enhance their experience.
- Documented customer interactions accurately in the support system for future reference.
- Handled escalated complaints, ensuring satisfactory resolutions while maintaining professionalism.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Retail Worker
Walmart
Montgomery, Alabama
11.2020 - 10.2021
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Greeted customers, identified their needs and provided assistance with product selection.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Assisted customers with product inquiries and store navigation.
- Trained new employees on store operations and customer service practices.
- Provided exceptional customer service to enhance shopping experience.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Education
Bachelor of Arts - Psychology
Post University
Waterbury, CT10-2027
Associate of Science - Medical Office And Business Specialist
Ultimate Medical Academy
Clearwater, FL02-2021
Skills
- Customer service
- Team collaboration
- Problem solving
- Employee training
- Project management
- Data entry
References
References available upon request.
Timeline
Retail Sales Associate
Asurion
07.2023 - 01.2026
Customer Service Representative
HSA Bank, Webster Bank
09.2021 - 07.2023
Retail Worker
Walmart
11.2020 - 10.2021
Bachelor of Arts - Psychology
Post University
Associate of Science - Medical Office And Business Specialist
Ultimate Medical Academy