Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Kane Yoder

Kane Yoder

Austin,TX

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

Cuba 512
Austin, Texas
07.2022 - Current
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Crafted special drink and cocktail menu items for seasonal offerings.

System Support Specialist III

Texas Health and Human Services Commission
Austin, Texas
01.2020 - Current
  • Maintained documentation and resources regarding problem resolution for reference in future instances.
  • Resolved computer and system networking problems to maintain user productivity.
  • Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
  • Offered assistance in implementing and developing training programs.

Freelance Narrative Editor

Self Employed Writer
Austin, Texas
01.2018 - Current
  • Reviewed and edited content for correct grammar and style.
  • Produced clear, concise and accurate content to reflect tone and level of authority appropriate to content.
  • Compiled lists of common usage and style errors to reduce number of mistakes and improve consistency in style.
  • Provided concise and constructive editorial feedback to writers to improve article and story writing.

Customer Service Representative

Franklin BBQ
Austin, Texas
09.2019 - 07.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.

Bartender

G'raj Mahal
Austin, Texas
03.2019 - 09.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Education

Bachelor of Arts - English

James Madison University, Harrisonburg, VA
05.2012
  • Capstone Project: Comparing and Contrasting the Stream-of-Consciousness Technique as revolutionized by Virginia Woolf (Mrs. Dalloway) and James Joyce (Ulysses)

Skills

  • TCP/IP, DNS, VPN
  • Hardware: Desktops, Laptops, Printers
  • Remote Assistive Tools: Microsoft Teams, Remote Desktop
  • Sales Expertise
  • Troubleshooting and Diagnosing
  • Desktop Support
  • User Experience
  • Software Diagnosis
  • Technical Research
  • Grammar Usage
  • Print Media
  • Creative Writing

Certification

  • A+ Certified

Hobbies

Musician; guitar virtuoso and songwriter. Playing and writing songs for 22 years, solo and with others.

Languages

Spanish
Limited Working

Timeline

Bartender - Cuba 512
07.2022 - Current
System Support Specialist III - Texas Health and Human Services Commission
01.2020 - Current
Customer Service Representative - Franklin BBQ
09.2019 - 07.2020
Bartender - G'raj Mahal
03.2019 - 09.2019
Freelance Narrative Editor - Self Employed Writer
01.2018 - Current
James Madison University - Bachelor of Arts, English

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Kane Yoder