KANG ZOUA VANG
Saint Paul,MN
Summary
Dynamic and detail-oriented professional with extensive experience at Willis Towers Watson, excelling in benefits and pension administration. Proven track record in enhancing client satisfaction through effective communication and problem-solving. Bilingual in English and Hmong, skilled in data entry and team collaboration, ensuring accurate and efficient operations.
Overview
9
9
years of professional experience
Work History
Pension Specialist
Willis Towers Watson
03.2024 - 11.2024
- Provided pension plan documents swiftly upon request, enhancing client satisfaction.
- Addressed pension inquiries with clarity, improving understanding and trust.
- Guided employees through pension packet completion, streamlining retirement processes.
- Managed software programs for efficient operations, boosting productivity.
Benefits Specialist
Wills Towers Watson
09.2023 - 03.2024
- Handled employee and client inquiries, ensuring precise benefits information delivery.
- Updated records with current benefits data, boosting accuracy and reliability.
- Assisted clients with account updates, enhancing their overall experience.
- Clarified benefits changes to employees, ensuring effective communication.
- Utilized multiple software tools to streamline operations efficiently.
MASSAGE THERAPIST
ELEMENTS MASSAGE
01.2023 - 09.2023
- Customize massage techniques to client needs, achieving 70% retention.
- Maintain detailed SOAP notes for seamless therapist transitions.
- Advise clients on home care to enhance wellness and satisfaction.
- Provide personalized therapy, improving client satisfaction.
- Boost client retention through tailored massage strategies.
ADMINISTRATIVE ASSISTANT
MINNESOTA SENIOR HOMECARE
08.2017 - 02.2018
- Update 80 client's demographics, spending budgets, health home care spread sheet, and sending new information to DHS.
- Adjusting time clock per employee requests. Checking to make sure time sheets are correct.
- Calling DHS to make sure patients are having the right Medicare or Medicaid budgets for their health insurances.
- Work with Microsoft: Word and Power Point.
REGISTERED PHARMACY TECHNICIAN
ALORICA
05.2016 - 03.2017
- Handled inbound calls for customer and healthcare provider inquiries, enhancing service efficiency.
- Led a team of 15-20 within 3 months, fostering collaborative problem-solving skills.
- Managed authorization systems, ensuring accurate medication access for patients.
- Utilized ICD 9 and 10 codes to streamline healthcare processes and improve accuracy.
- Provided technical support, resolving software issues for healthcare providers.
Education
Bachelor of Arts - Healthcare Administration
Concordia St. Paul
Saint Paul, MN04.2025
Assoicates - Massage Therapist
St. Paul College
Saint Paul, MN05.2019
Skills
- Attention to detail
- Data entry
- Bilingual: English and Hmong
- Multi-tasking
- Communication skills
- Quality assurance
- Problem solving
- Team collaboration
Timeline
Pension Specialist
Willis Towers Watson
03.2024 - 11.2024
Benefits Specialist
Wills Towers Watson
09.2023 - 03.2024
MASSAGE THERAPIST
ELEMENTS MASSAGE
01.2023 - 09.2023
ADMINISTRATIVE ASSISTANT
MINNESOTA SENIOR HOMECARE
08.2017 - 02.2018
REGISTERED PHARMACY TECHNICIAN
ALORICA
05.2016 - 03.2017
Bachelor of Arts - Healthcare Administration
Concordia St. Paul
Assoicates - Massage Therapist
St. Paul College
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