Kani Maddox
Westover,MD
Summary
Dependable employee with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Looking to gain more skills and experience while still maintaining a high work ethic. Can be described as hardworking, fast learning and efficient employee
Overview
5
5
years of professional experience
Work History
Service Crew Member
McDonald’s
Princess Anne, MD
05.2020 - Current
- Answered customer questions and took orders.
- Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
- Delivered food and drink items quickly to help minimize customer wait times.
- Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
- Boosted sales by listening carefully to guests and promoting appropriate specials and offering menu ideas to help in order selection.
- Cross-trained new employees by explaining rules, procedures and job responsibilities.
- Assisted manager in cleaning, securing and balancing daily funds and receipts.
- Assisted with store opening and closing procedures.
- Demonstrated technical expertise and became go-to person on computerized credit and debit card payment system and time clock system.
- Earned outstanding team member recognition for multiple different periods.
Crew Member
Dunkin' Donuts
Pocomoke City, Maryland
10.2023 - 02.2024
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Adhered to health department regulations regarding food handling procedures.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Educated customers on menu items, product ingredients and nutritional values.
Human Resources Assistant Intern
UMES
Princess Anne, MD
05.2019 - 07.2019
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assisted with planning, organizing files
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
Education
Associate of Arts - General Studies
Wor-Wic Community College
Salisbury, MDSkills
- Project Management
- Customer Service
- Relationship Building
- Cleaning and Sanitizing
- Cash Handling
- Training and Coaching
- Verbal and Written Communication
- Team Collaboration
- Payment Processing
- Math and Computer Skills
Timeline
Crew Member
Dunkin' Donuts
10.2023 - 02.2024
Service Crew Member
McDonald’s
05.2020 - Current
Human Resources Assistant Intern
UMES
05.2019 - 07.2019
Associate of Arts - General Studies
Wor-Wic Community College
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