Kanice Evans
Benton Harbor,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Assembly Line Worker
Adecco Temp Agency
03.2023 - 12.2024
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
Nurse Assistant
Corewell Health
01.2022 - 12.2023
- Utilized appropriate body mechanics when lifting or transferring patients from one area to another
- Assisted with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines
- Provided emotional support to family members during difficult times
- Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed
- Performed vital signs checks such as blood pressure and temperature readings for patients
- Answered call lights promptly and responded to requests from patients in a timely manner
- Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Delivered high level of care to every patient
Customer Service Representative
Aerotek/Whirlpool
03.2018 - 02.2020
- Answered customer inquiries via phone, email, and chat
- Developed positive relationships with customers through friendly interactions
- Identified areas of improvement in customer service processes and suggested changes accordingly
- Provided exceptional customer service to ensure customer satisfaction
- Resolved customer complaints promptly and efficiently
- Provided excellent customer service to resolve customer complaints in a timely manner
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
Environmental Services Housekeeper
Lakeland Regional Hospital
01.2017 - 10.2018
- Inspected all areas after completion of work to ensure that they were cleaned properly
- Vacuumed carpets and upholstered furniture
- Responded promptly to requests for housekeeping services from staff or visitors
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures
- Emptied trash receptacles and disposed of waste materials properly
- Maintained inventory of cleaning supplies used throughout shift
- Maintained cleaning equipment in a clean and orderly fashion
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes
- Dusted furniture, pictures, window sills and other surfaces
Team Leader
Jvis Manufacturing
07.2015 - 07.2017
- Communicated with team members regarding tasks assigned during shift
- Verified accuracy of finished products against work orders or blueprints
- Organized storage areas for efficient retrieval of items when needed
- Monitored production line operations to ensure efficiency and accuracy
- Reported any issues to supervisor immediately for resolution
- Followed safety protocols while operating machines and equipment
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods
- Inspected product quality prior to packaging and shipment
- Cleaned up work area at end of shift to maintain safe working environment
- Kept operations area neat and orderly to minimize obstacles
- Looked through work orders to determine type and quantity of materials needed for each production batch
- Provided coaching and feedback on employee performance, encouraging professional development
- Monitored daily workflow to ensure adherence to established policies and procedures
Education
Some College -
Lake Michigan College
Benton Harbor, MI01.2026
High School Diploma -
Eau Claire High School
Eau Claire, MI06.2012
Skills
- Patient Care
- Patient Relations
- First-aid and CPR
- Vital signs monitoring
- Electronic Charting
- Patient Assessments
- Transporting patients
- Patient Lifting
- General housekeeping ability
- Assisting with personal grooming
- Understands medical procedures
- Equipment Operation
- Materials Management
- Product Assembly
- Safety Protocols
- Good Manufacturing Practices
- Power and hand tools
- Machinery Operations
- Manufacturing Experience
- Product Knowledge
- Call Management
- Inbound and Outbound Calling
- Scheduling
- Customer Relations
- Customer consulting
Timeline
Assembly Line Worker
Adecco Temp Agency
03.2023 - 12.2024
Nurse Assistant
Corewell Health
01.2022 - 12.2023
Customer Service Representative
Aerotek/Whirlpool
03.2018 - 02.2020
Environmental Services Housekeeper
Lakeland Regional Hospital
01.2017 - 10.2018
Team Leader
Jvis Manufacturing
07.2015 - 07.2017
High School Diploma -
Eau Claire High School
Some College -
Lake Michigan College
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