KANIESHA ADAMS
Chattanooga,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level healthcare position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Medical Records Retrieval Specialist
Advantmed
Remote
01.2026 - Current
- Executed outbound calls to healthcare providers to secure patient medical records for insurance companies.
- Enhanced patient care by accurately and efficiently retrieving medical records for healthcare providers.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
SEASONAL CUSTOMER SERVICE REPRESENTATIVE
ACC Premiere
Remote, TN
06.2024 - 04.2025
- Addressed customer concerns and inquiries to ensure effective communication and support.
- Managed processing of orders, returns, and exchanges to ensure customer satisfaction.
- Communicated detailed route schedules and stop information to assist customers in planning their journeys.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
SEASONAL RETAIL SALES ASSOCIATE
Kohl's
Chattanooga, TN
09.2023 - 01.2024
- Processed cash, checks, and credit cards.
- Checked out customer's, scanned barcodes and entered prices into registers.
- Counted money in the register drawer and set up registers.
INR CUSTOMER CARE REP
Philips/Biotelemetry
Remote, GA
08.2020 - 08.2021
- Handled inbound calls from patients to report and accurately document their INR test results in patient accounts.
- Assisted patients with ordering necessary testing supplies to ensure timely care.
- Provided troubleshooting support for patient testing meters, resolving issues efficiently.
- Made outbound calls to notify physicians' offices of any out-of-range test results, ensuring effective communication.
SEASONAL CUSTOMER SERVICE REPRESENTATIVE
Conduent, Concentrix, Williams-Sonoma, Nordstrom and TeleTech
Remote, GA
04.2016 - 01.2020
- Processed orders, returns, and exchanges.
- Assisted customers with product selection.
- Answered incoming calls promptly.
- Performed outbound calls.
- Assisted customers with troubleshooting technical issues.
Education
HIGH SCHOOL DIPLOMA -
Frederick Douglass High School
Atlanta, GA06-1998
SOME COLLEGE COURSES - Business Administration
University of West Georgia
Carrollton, GAPHARMACY TECHNICIAN - undefined
University of Tennessee-Chattanooga
Chattanooga, TN, USSkills
- Time Management
- Teamwork
- Adaptability and Flexibility
- Critical Thinking
- HIPAA compliance
- Electronic health records
Timeline
Medical Records Retrieval Specialist
Advantmed
01.2026 - Current
SEASONAL CUSTOMER SERVICE REPRESENTATIVE
ACC Premiere
06.2024 - 04.2025
SEASONAL RETAIL SALES ASSOCIATE
Kohl's
09.2023 - 01.2024
INR CUSTOMER CARE REP
Philips/Biotelemetry
08.2020 - 08.2021
SEASONAL CUSTOMER SERVICE REPRESENTATIVE
Conduent, Concentrix, Williams-Sonoma, Nordstrom and TeleTech
04.2016 - 01.2020
SOME COLLEGE COURSES - Business Administration
University of West Georgia
PHARMACY TECHNICIAN - undefined
University of Tennessee-Chattanooga
HIGH SCHOOL DIPLOMA -
Frederick Douglass High School