Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Additional Information
Generic

Kanisa L Knight

Burlingame,USA

Summary

Customer service and administrative professional with 2+ years of experience in front desk operations, event coordination, and client support within fast-paced environments. Skilled in bookings, scheduling, and POS systems, with a proven track record of improving customer satisfaction, supporting high-performance teams, and launching successful programs and events. Experienced in caregiving and adaptive sports program leadership, with a strong commitment to inclusivity and community engagement.

Overview

7
7
years of professional experience

Work History

Care Giver

Private Family Client
05.2025 - Current
  • Provided compassionate daily care and assistance for a family member, ensuring safety, comfort, and emotional support.
  • Assisted with household management, meal preparation, and personal care as needed.
  • Maintained patience and empathy while supporting both the individual and family in daily routines.
  • Supported social development by accompanying the child on outings such as movies, lunches, and dinners, encouraging inclusion and community engagement.

Administrative Specialist

National Training Center (888 Table Tennis)
10.2023 - 05.2025
  • Welcomed and assisted guests as the first point of contact, delivering professional and friendly customer service in a fast-paced sports facility.
  • Managed bookings, check-ins, and transactions using point-of-sale and scheduling systems to ensure smooth front desk operations.
  • Provided detailed information about training programs, memberships, and facility amenities to new and returning guests.
  • Collaborated with coaches and high-performance staff to create and manage training schedules for national-level table tennis athletes.
  • Conceptualized and launched the Tuesday Night Challenge, a competitive recreational series that paired top local players with U.S. national athletes widely praised by participants and recognized as a major success that generated additional revenue for the center.
  • Played a key role in organizing tournaments and special events, facilitating communication between players, staff, and visitors to ensure efficient execution.
  • Maintained a clean, organized, and welcoming front desk environment while supporting broader facility operations as needed.
  • Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
  • Enhanced team productivity by providing administrative support and coordinating daily operations.
  • Handled incoming and outgoing mail.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.

Program Leader and Coach

888 Table Tennis
10.2023 - 05.2025
  • Led and managed a specialized table tennis program for individuals on the autism spectrum, creating an inclusive and supportive environment.
  • Designed and delivered adaptive training sessions that encouraged participation, skill development, and confidence-building.
  • Collaborated with families and support staff to ensure the program met individual needs and fostered social engagement.
  • Promoted community awareness and inclusion through sports.

Customer Representative

Purity
12.2021 - 12.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.

Front Desk Receptionist

Island Fitness Center
08.2021 - 10.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Office Administrative Assistant

National Sports Council
07.2018 - 08.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.

Education

Associate Degree - Sports Management

Barbados Community College
05.2021

Lester Vaughan
Bridgetown, Barbados

Skills

  • Front Desk Operations
  • Time Management & Multitasking
  • POS & Booking Systems
  • Event & Facility Coordination
  • Conflict Resolution
  • Team Collaboration
  • Attention to Detail
  • Customer relations
  • Verbal communication
  • Spreadsheet creation
  • Event coordination
  • Document management

LANGUAGES

English

Timeline

Care Giver

Private Family Client
05.2025 - Current

Program Leader and Coach

888 Table Tennis
10.2023 - 05.2025

Administrative Specialist

National Training Center (888 Table Tennis)
10.2023 - 05.2025

Customer Representative

Purity
12.2021 - 12.2021

Front Desk Receptionist

Island Fitness Center
08.2021 - 10.2021

Office Administrative Assistant

National Sports Council
07.2018 - 08.2018

Associate Degree - Sports Management

Barbados Community College

Lester Vaughan

Additional Information

  • Authorized to work in the U.S.
  • Flexible schedule and strong work ethic
  • Passionate about sports, recreation, and community engagement

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