Kanisha Benzie

• Diagnosed and resolved technical issues related to hardware and software, providing effective solutions for end-users.
• Executed comprehensive troubleshooting of complex technical problems through advanced diagnostic tools and methodologies, leading to improved efficiency in issue resolution.
• Managed escalation process for complex issues, collaborating with senior support to address challenges effectively.
• Provided mentorship to junior analysts, emphasizing best practices in technical support and nurturing a culture of ongoing learning and growth.
• Executed effective communication strategies and empathetic listening to consistently meet customer satisfaction goals and service level agreements.
• Analyzed and rectified technical problems for clients, contributing to improved system efficiency and reliability.
• Resolved customer issues and offered technical solutions through effective communication channels, including phone and email.
• Configured user accounts and designated permissions to ensure appropriate access levels within the system.
• Evaluated service tickets and directed them to relevant technicians or field support teams, ensuring adherence to issue type priority and SLA standards.
• Executed comprehensive ticket management processes, ensuring timely updates and tracking within Salesforce CRM.
• Managed communication with internal teams to address and resolve critical escalated issues promptly.

Accurately picked and sorted through customer orders in a fast-paced warehouse environment

• Met and exceeded productivity and quality performance metrics

• Operated warehouse equipment while following safety guidelines

• Maintained inventory accuracy and ensured timely order fulfillment

• Collaborated with team members to meet daily operational goals

Contacted customers to collect outstanding balances while maintaining compliance with FDCPA regulations

• Negotiated payment arrangements and processed payments

• Updated account records accurately and maintained detailed documentation

• Handled sensitive financial information with confidentiality and professionalism

• Met or exceeded monthly collection and call performance targets

• Conducted skip tracing to locate delinquent accounts, improving overall recovery rates.
• Analyzed account trends to develop targeted strategies for maximizing debt recovery efforts.
• Collected on delinquent accounts to reduce overdue balances.
• Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
• Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
• Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.

• Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
• Executed sales strategies to achieve store targets and increase revenue through effective product promotion.
• Maintained comprehensive knowledge of merchandise to provide informed recommendations and improve sales performance.
• Trained new staff on operational procedures, fostering a cohesive team environment and enhancing overall efficiency.
• Managed inventory levels, ensuring timely restocking of products and reducing instances of stockouts.
• Collaborated with team members to optimize store layout, improving customer flow and enhancing shopping experience.
• Analyzed sales data to identify trends, informing inventory decisions and promotional strategies for peak performance.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.