Kanisha Bertrand
Jacksonville
Summary
Dedicated professional with extensive experience in customer service. Skilled in resolving complex issues and providing product knowledge to ensure informed decision-making. Committed to delivering exceptional customer experiences and driving satisfaction.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Specialist
Citibank
Jacksonville
06.2024 - Current
- Resolved escalated complaints, ensuring effective solutions and sustaining high customer satisfaction.
- Addressed customer inquiries and resolved issues, contributing to enhanced overall satisfaction.
- Provided product information and guidance to empower customers in their decision-making.
- Tracked customer interactions and maintained accurate records using CRM software to support service delivery.
Customer Service Representative
GuideWell, Florida Blue
Jacksonville
05.2022 - 05.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs during service interactions to deliver tailored solutions.
- Handled customer requests and provided accurate answers to improve overall satisfaction.
- Executed day-to-day duties with focus on detail and efficiency to support team objectives.
- Managed inventory levels to ensure timely order fulfillment and maintain accuracy.
Education
High School Diploma -
Wilson
Jacksonville, FL05-2013
Skills
- Customer relationship management
- Customer onboarding
- Complaint management
- Issue resolution
- CRM software
- Product knowledge
Timeline
Senior Customer Service Specialist
Citibank
06.2024 - Current
Customer Service Representative
GuideWell, Florida Blue
05.2022 - 05.2024
High School Diploma -
Wilson