Kanisha Craig
Atlanta,GA
Summary
Experienced operations manager with strong transferable skills and a background in healthcare and hospitality. Skilled in regulatory compliance, risk management, and revenue cycles. Proven ability to oversee multi-site operations, and maintain high standards in service and safety. Dedicated to enhancing operational efficiency and client relations.
Overview
11
11
years of professional experience
Work History
Bar Manager
Levy/ Mercedes Benz Stadium Concession
Atlanta, GA
05.2024 - Current
- Oversee inventory management, ensuring optimal stock levels and quality control.
- Enforce health and safety regulations to maintain a secure bar environment.
- Maintain accuracy in cashless transactions and inventory control.
- Manage bar operations to ensure seamless service and guest satisfaction.
Event Bartender
Corporate & Banquet Events
Metro Atlanta
03.2024 - Current
- Partner with elite venues including COX Enterprises, Porsche Experience Center, Commerce Club, Emory, and Delta Sky Lounge.
- Execute large-scale banquets and bar operations in alignment with BEOs and event timelines.
- Ensure compliance with local alcohol service regulations.
- Deliver exceptional guest service under high-volume conditions.
FOH Manager
Barrio ATL
Atlanta, GA
05.2023 - 02.2024
- Practiced the importance of service sequence, performance expectations and product knowledge.
- Hired and trained new staff on proper customer service techniques, policies and procedures.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Maintained accurate records of daily transactions, including cash, credit card and weekly deposits.
- Organized special events such as promotional activities, holiday parties.
- Implemented strategies designed to increase sales revenue through upselling techniques or menu changes.
- Compliant with city permits, food and health inspections.
- Developed training materials to improve staff performance and efficiency.
Remote Credentialing Specialist
Universal Revenue
Chicago, IL
02.2021 - 11.2023
- Managed provider enrollment and credentialing for commercial and government payers.
- Maintained credentialing files including licensure, insurance, and privileging documentation.
- Ensured compliance with CMS participation standards and payer regulations.
- Utilized PECOS and CAQH systems to maintain accurate provider records and resolve enrollment barriers.
Bar Lead
Restaurant 10
Atlanta, GA
09.2019 - 04.2022
- Supervised bar team and oversaw nightly sales.
- Ensured premium guest service for high-profile clientele.
- Maintained bar standards, product knowledge, and compliance.
- Maintained great relationships amongst all levels of staff.
Revenue Cycle Manager
Benevis
Atlanta, GA
03.2017 - 03.2020
- Oversaw revenue cycle performance across 22 healthcare locations in five states.
- Analyzed claims denials, underpayments, and reimbursement issues to improve revenue integrity.
- Interpreted payer policies and CMS billing regulations to ensure compliant claims processing.
- Partnered with office leadership to improve workflow efficiency and financial performance metrics.
General Manager
Odyssey Lounge
Atlanta, GA
08.2017 - 02.2020
- Directed bar operations, staff scheduling, and supply management.
- Planned and executed events, achieving increased guest engagement and sales.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Monitored patron alcohol consumption to encourage safety.
Grants Management
Center for New Horizon
Chicago, IL
06.2017 - 01.2020
- Monitored grant funded programs to ensure compliance with federal and state funding regulations.
- Reviewed program budgets and financial documentation to maintain accountability to funding agencies.
- Served as liaison between leadership and external funding bodies regarding contract and compliance matters.
Sr. Operations Assoc.
Consumers Advancing Patient Safety
Chicago, IL
08.2015 - 04.2016
- Supported national patient safety initiatives through project coordination and stakeholder engagement.
- Collaborated with healthcare professionals and federal partners supporting CMS initiatives.
Education
Project Management Certification - Foundations of PM, Project Initiation, Project Planning, Project Execution, Agile Project Management, Capstone Applying PM
Google Coursera
Online12.2024
Masters in Health Administration -
Governors State University
University Park, IL05.2015
Bartender Certification -
American Professional Bartenders
Chicago05.2013
Healthcare Management -
Southern Illinois University - C.
Carbondale, IL05.2009
Skills
- Inventory management
- Staff training and development
- Operations and cost control
- Credentialing and provider enrollment
- Effective communication
- Guest satisfaction
- Service quality improvement
Organizations
- Sunshine Closet
- Mother's Against Street Shooters
- Garments + Habits: Sustainable Pathway Initiative
Timeline
Bar Manager
Levy/ Mercedes Benz Stadium Concession
05.2024 - Current
Event Bartender
Corporate & Banquet Events
03.2024 - Current
FOH Manager
Barrio ATL
05.2023 - 02.2024
Remote Credentialing Specialist
Universal Revenue
02.2021 - 11.2023
Bar Lead
Restaurant 10
09.2019 - 04.2022
General Manager
Odyssey Lounge
08.2017 - 02.2020
Grants Management
Center for New Horizon
06.2017 - 01.2020
Revenue Cycle Manager
Benevis
03.2017 - 03.2020
Sr. Operations Assoc.
Consumers Advancing Patient Safety
08.2015 - 04.2016
Project Management Certification - Foundations of PM, Project Initiation, Project Planning, Project Execution, Agile Project Management, Capstone Applying PM
Google Coursera
Masters in Health Administration -
Governors State University
Bartender Certification -
American Professional Bartenders
Healthcare Management -
Southern Illinois University - C.