Kanisha Ford
McDonough,GA
Summary
I am a passionate paraprofessional seeking an internship to further my knowledge in multicultural helping, and apply my skills in communicating and customer service. I am adept at supporting customers and colleagues to ensure a positive, professional environment. I am well-versed in addressing emotional, academic, and social needs, illustrated over 6 years in similar roles working with kids. I am a team player who embodies helping others with a positive and optimistic attitude.
Overview
18
18
years of professional experience
Work History
Paraprofessional Educator
Fulton County Schools
Atlanta, Ga
08.2018 - Current
- Provided classroom support throughout planned instruction and individual lessons.
- Delivered instruction individually or in small groups with support from an instructor.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
- Collect data of students academics and behavior.
- Cleaned and organized classrooms, materials, and supplies.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Distributed classroom materials, pencils, paper, and art materials.
- Kept over 20 students safe in the classroom and outside environments.
- Adhered to company policies and guidelines.
- Ensured the confidentiality of student information.
Waitress/Cashier
Highland Bakery Emory
Atlanta, GA
08.2015 - 08.2018
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Customer Service Rep
Dunmore Technical Solutions
Atlanta, GA
03.2007 - 08.2015
- Received calls and scheduled appointments for clients
- Instructed clients on steps on how to reboot/restart the computer and how to scan for viruses and troubleshoot
- Received payments and processed bookkeeping for all office transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Psychology and Human Services
Clayton State University
Morrow, GA12-2025
High School Diploma -
Duluth High School
Duluth, GA05.2002
Some College (No Degree) - Psychology
South Carolina State University
Orangeburg, SCSkills
- Encouraging Participation and Inclusivity
- Experience with Diverse Student Populations
- Collaborative and Team-Oriented
- Organizing and Distributing Materials
- Active listening
- Record keeping
- Enrichment activities
- Data collection
- Goal setting and monitoring
- Problem-solving aptitude
- Group facilitation
- Behavioral interventions
- Positive reinforcement
- Friendly and outgoing
- Team building
- Documentation
- Effective communication
- Reporting requirements
- Computer and Microsoft office skills
- Attention to detail
- Social support
Timeline
Paraprofessional Educator
Fulton County Schools
08.2018 - Current
Waitress/Cashier
Highland Bakery Emory
08.2015 - 08.2018
Customer Service Rep
Dunmore Technical Solutions
03.2007 - 08.2015
Some College (No Degree) - Psychology and Human Services
Clayton State University
High School Diploma -
Duluth High School
Some College (No Degree) - Psychology
South Carolina State University
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