Kanisha Gibbs
Birmingham,USA
Summary
Highly organized and detail-oriented individual with experience in customer service, sales management, and quality inspection seeking a challenging administrative assistant or office manager position. Willing to relocate: Anywhere
Overview
12
12
years of professional experience
1
1
Certification
Work History
ICU Unit Secretary
Emory Hospital
Atlanta Ga
05.2023 - 01.2025
- Structured staff workflows to enhance operational efficiency.
- Scheduled working hours to maximize productivity and resource allocation.
- Ensured adherence to hygiene and safety regulations across all operations.
Guest Services Receptionist
Atrium Healthcare
Macon, GA
06.2022 - 06.2024
- Managed front desk operations to enhance guest satisfaction through efficient inquiry handling.
- Fostered a collaborative work environment by engaging with colleagues from diverse backgrounds.
- Demonstrated professionalism and adaptability in response to unexpected scheduling changes.
- Streamlined event operations to ensure smooth execution and high-quality service delivery.
Quality Inspector
MS Companies
Tuscaloosa, AL
07.2019 - 05.2022
- Verified parts and ensured that they were not damaged.
- Conducted quality inspections to ensure that parts met quality standards.
Customer Service Representative
Metro PCS T-Mobile
Birmingham, AL
01.2017 - 06.2019
- Answered phones promptly and provided exceptional customer service.
- Assisted customers with their inquiries and resolved any issues.
- Consistently met sales goals and targets.
Sales Manager
Forever 21
Hoover, AL
05.2016 - 02.2019
- Managed a team of sales associates and provided coaching and training to improve sales performance.
- Developed and implemented sales strategies to increase revenue.
- Monitored inventory levels and ensured that merchandise was stocked and displayed appropriately.
Front Desk Receptionist
Birmingham Marriott
Birmingham, AL
03.2013 - 09.2016
- Greeting guests
- Managing reservations
- Check-in and check-out:
- Answering phones
- Handling guest complaints
- Providing concierge services
- Preparing room bills
- Maintaining the reception area
- Assisting with policies and procedures
Education
High school diploma - undefined
Birmingham, ALSkills
- 3 years of experience in direct sales, with a proven track record of meeting and exceeding sales targets
- Exceptional customer service skills, with 4 years of experience in the hospitality industry
- Proficient in answering phones and directing calls with 2 years of experience
Certification
- Food Handler Certification
- September 2024 to September 2026
Timeline
ICU Unit Secretary
Emory Hospital
05.2023 - 01.2025
Guest Services Receptionist
Atrium Healthcare
06.2022 - 06.2024
Quality Inspector
MS Companies
07.2019 - 05.2022
Customer Service Representative
Metro PCS T-Mobile
01.2017 - 06.2019
Sales Manager
Forever 21
05.2016 - 02.2019
Front Desk Receptionist
Birmingham Marriott
03.2013 - 09.2016