Ka’Niya Elise
Fun Spot America
ORLANDO,FL
1
Language
4
years of professional experience
Customer-focused professional with hands-on experience in enhancing guest experiences through effective communication and organization. Skilled in cash handling and operational efficiency, consistently ensure satisfaction in fast-paced environments. Committed to delivering high-quality service.
Work History
Food and Beverage Attendant
4 Years 4 Months- Provided exceptional customer service in high-paced food and beverage environment.
- Ensured cleanliness and organization of dining areas, contributing to an improved guest experience.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Answered customer inquiries about food and beverage items, guiding menu selections to enhance satisfaction.
- Processed cash transactions at the register with accuracy and attention to detail. accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Built rapport with customers through friendly, attentive service, fostering a welcoming atmosphere.
Guest Service Representative
7 Months- Delivered exceptional customer service by promptly addressing inquiries and effectively resolving issues.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Guided guests on game instructions and equipment use to maximize enjoyment.
- Ensured cleanliness and organization of gaming areas, contributing to a welcoming and enjoyable guest experience.
- Managed cash register operations, maintaining accurate transactions and balancing receipts to uphold financial integrity.
- Greeted guests, resolved concerns, and maintained welcoming service environment across front desk interactions.
- Processed admissions, game card transactions, and cash handling with accuracy using POS systems.
- Trained new team members on service standards, checkout procedures, and guest issue resolution.
- Monitored floor activity, identified equipment issues, and coordinated quick troubleshooting with technicians.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Education
High School Diploma
Skills
Point of Sale systems
Cash handling accuracy
Food safety
Data entry
Data accuracy
Customer service
Guest services
Guest accommodations
Issue resolution
Time management
Detail-oriented
Attention to detail
Adaptability under pressure
Reliability and punctuality
Team collaboration
Menu management
Customer focused
Languages
English
Full Professional
Timeline
Guest Service Representative
Arcade Time
08.2025 - 03.2026Read More
Food and Beverage Attendant
Fun Spot America
06.2022 - CurrentRead More
Maynard Evan’s High School
High School Diploma
Read More