Kaniya Hillery
Hampton,GA
Summary
Customer service professional with active listening and communication skills. Knowledgeable in productivity and effective customer resolution. Excellent at adapting and providing relevant information to meet company standards. Reliable and dedicated when working alone or as part of a team.
Overview
7
7
years of professional experience
Work History
Health Information Management Associate
Piedmont Fayette Hospital
Fayetteville, Georgia
06.2025 - Current
- Manage patient health records and maintain data integrity using Epic.
- Sort and scan patient records into Onbase data system.
- Securely obtain medical records from departments throughout the hospital
Registration Associate
Children’s Healthcare of Atlanta
Atlanta, GA
07.2024 - 06.2025
- Updated patient information in the database regularly following established protocols.
- Provided customer service to patients and families, answering questions and explaining policies and procedures.
- Scheduled patient appointments using Epic according to providers request.
Customer Service Representative
TTEC
Duluth, GA
01.2022 - 07.2024
- Assist customers with self service options for maintaining checking and savings accounts
- Handle inbound calls for banking customers, monitoring accounts, tracking/resolving issues and implementing resolutions
- Provide accurate information related to policies and banking guidelines
Patient Greeter
Piedmont Atlanta Hospital
Atlanta, GA
10.2023 - 05.2024
- Greet patients and visitors entering hospital doors.
- Assist patients with appropriate navigations to appointments and all areas of the hospital using Epic
- Verified all visitors using hospital standard procedures
STORE ASSOCIATE
Sam's Club
McDonough, GA
09.2019 - 01.2022
- Assisted with display areas by stocking and reorganizing merchandise
- Increased customer service feedback scores by delivering outstanding service to customers daily
- Maintained a clean and neat environment by preparing dining area for customers
SALES ASSOCIATE
Office Depot Inc
McDonough, GA
06.2019 - 09.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered inbound calls providing information about store products, services and promotions
- Operated the cash register checking customers out in a timely manner
CASHIER
Zaxby's
McDonough, GA
06.2018 - 05.2019
- Operated POS system to receive payment by cash, check and credit card
- Maintained a neat and clean environment
- Assisted with order accuracy and provided friendly customer service
Education
Associate of Science - Health Administration
Georgia State University
Atlanta, GA01-2024
High School Diploma -
Hampton High School
Hampton, GA05-2019
Skills
- Microsoft Excel
- Epic
- Medical terminology
- Data entry proficiency
Timeline
Health Information Management Associate
Piedmont Fayette Hospital
06.2025 - Current
Registration Associate
Children’s Healthcare of Atlanta
07.2024 - 06.2025
Patient Greeter
Piedmont Atlanta Hospital
10.2023 - 05.2024
Customer Service Representative
TTEC
01.2022 - 07.2024
STORE ASSOCIATE
Sam's Club
09.2019 - 01.2022
SALES ASSOCIATE
Office Depot Inc
06.2019 - 09.2019
CASHIER
Zaxby's
06.2018 - 05.2019
Associate of Science - Health Administration
Georgia State University
High School Diploma -
Hampton High School
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