Dynamic Health Information Management professional with extensive experience at Parkland Health, showcasing expertise in EMR documentation and patient advocacy while spearheading quality assurance initiatives.
Overview
6
6
years of professional experience
Work History
Health Information Management Associate
Parkland Health
Dallas
2025.01 - Current
Prepare, scan, index, and maintain protected health information within the electronic medical record system.
Coordinate and monitor document preparation workflows to meet strict turnaround time and accuracy standards.
Allocate scanning volumes across staff and equipment to optimize productivity and data integrity.
Senior Health Services Associate
McKesson
Irving
2023.10 - Current
Process healthcare claims, billing, and collections while providing financial guidance to patients and third-party representatives.
Verify insurance eligibility and specialty drug benefit coverage with payers.
Act as liaison between patients, insurers, and specialty pharmacies to manage coverage documentation and renewal timelines.
Coordinate treatment access with retail and specialty pharmacies to prevent care delays.
Document and report adverse events in compliance with pharmaceutical manufacturer and regulatory requirements.
Contribute to quality improvement initiatives, workflow enhancements, and staff training.
Health Advocate Concierge
Blue Cross Blue Shield of Texas
Richardson
2022.02 - 2023.09
Delivered concierge-level support across medical, behavioral health, and prescription benefit services.
Guided members and providers through benefits interpretation, claims resolution, and care coordination.
Collaborated with clinicians and pharmacists to support optimal member health outcomes.
Served as a subject matter expert, assisting with projects and onboarding of new team members.
HIM Specialist I / Physician Quality Control Coordinator
United Surgical Partners International
Las Colinas
2021.07 - 2022.02
Managed assembly, analysis, and release of discharged patient medical records in compliance with HIPAA standards.
Prepared records for scanning and quality review, ensuring documentation accuracy and completeness.
Conducted physician record audits and verified licensure, evaluations, and peer review compliance.
Medical Scribe
Baylor Scott & White Health
Irving
2020.02 - 2021.04
Documented patient encounters including history, review of systems, medications, and allergies.
Recorded detailed physical examination findings to support clinical decision-making.
Facilitated laboratory, imaging, medication, and referral orders to ensure timely completion of care.
Education
Bachelor of Science - Interdisciplinary Studies
Texas Woman's University
Denton, TX
01.2021
Associate of Science -
Dallas College, Mountain View College
Dallas, TX
01.2016
Skills
Health Information Management
Medical Claims & Benefits Processing
Insurance Verification
Patient Advocacy
HIPAA Compliance
EMR Documentation
Quality Assurance
Cross-Functional Collaboration
Process Improvement
Epic
Cerner
Availity
ClaimsGUI
ACE
Benefit Navigator
HubServices
CoverMyMeds
HealthTouch
E-priv
SurgiNet
Microsoft Word
Excel
PowerPoint
Outlook
Timeline
Health Information Management Associate
Parkland Health
2025.01 - Current
Senior Health Services Associate
McKesson
2023.10 - Current
Health Advocate Concierge
Blue Cross Blue Shield of Texas
2022.02 - 2023.09
HIM Specialist I / Physician Quality Control Coordinator
Health Information Management Associate at Community Health And Wellness Partners Of Logan CountyHealth Information Management Associate at Community Health And Wellness Partners Of Logan County