Kaniyah Brady
Tampa,FL
Overview
2
2
years of professional experience
Work History
Customer Account Manager
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Processed client payments and updated accounts.
- Established performance and service goals and held associates accountable for individual performance.
- Evaluated customers' potential needs to make appropriate recommendations.
Customer Service Representative
- Maintained customer satisfaction with forward-thinking strategies focused on addressing Prime customer needs and resolving concerns.
- Answered Customer telephone calls promptly to avoid on-hold wait times.
- Delivered Exceptional customer service to every customer by leveraging extensive knowledge of products and services welcoming positive experiences.
- Answered live online chats to give quick answers and solve problems faster.
- Increased efficiency and team productivity by promoting operational best practices.
Dietary Aide/Server
Renaissance North Tampa
Tampa, FL
- I help with food prep, bring food to residents as some of them can't walk, talk,etc
- I also serve food in the dining room
- I work both assisted & independent living.
Environmental Services Technician
Tampa General Hospital
Tampa, FL
- Maintained patient and hospital confidentiality.
- Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
- Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
- Conducted hazardous waste management studies.
Patient Food Service
Moffitt Cancer Center
Tampa, FL
07.2023 - 10.2023
- I was responsible for serving patient trays as well as helping build patient trays.
Customer Service Representative
Amazon
Tampa, FL
01.2022 - 01.2023
- Inbound calls
- Problem solving
- Live chats
Front End Associate
Walmart
Tampa, FL
05.2022 - 08.2022
- Cashier/Customer Service
Education
HS DIPLOMA -
Freedom High School
Skills
- Management
- Problem solving
- Communication
- Leadership
Timeline
Patient Food Service
Moffitt Cancer Center
07.2023 - 10.2023
Front End Associate
Walmart
05.2022 - 08.2022
Customer Service Representative
Amazon
01.2022 - 01.2023
Customer Account Manager
Customer Service Representative
Dietary Aide/Server
Renaissance North Tampa
Environmental Services Technician
Tampa General Hospital
HS DIPLOMA -
Freedom High School