Kayleigh Haywood
Grand Rapids,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
21
21
years of professional experience
Work History
Customer Account Manager
LHH- Koeze Inc
10.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and implementing effective solutions.
- Strengthened client relationships through regular communication and personalized account management strategies.
- Boosted company revenue by identifying upselling opportunities and promoting additional products or services to clients.
- Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.
- Managed high-volume accounts while maintaining strong attention to detail, ensuring accuracy and consistency in all transactions.
Key Sales Associate
Dollar General Store
01.2022 - 08.2023
- Boosted customer satisfaction by providing personalized product recommendations and assistance.
- Increased sales revenue by maintaining thorough knowledge of store inventory and current promotions.
- Strengthened client relationships through exceptional customer service and follow-up communication.
- Assisted in visual merchandising, ensuring an attractive and organized store layout for optimal sales performance.
- Collaborated with team members to achieve a high level of store performance and customer satisfaction.
- Streamlined checkout process for customers, resulting in shorter wait times and increased loyalty.
- Provided guidance to new team members on company policies, procedures, and best practices to enhance overall store operations.
Core Specialist
Trinity Health
09.2018 - 10.2021
- Enhanced productivity by streamlining core processes and implementing innovative solutions.
- Developed strong client relationships through attentive service and thorough understanding of needs, resulting in increased satisfaction.
- Collaborated with cross-functional teams to optimize workflow efficiency and achieve project goals on time.
- Delivered high-quality training sessions for staff members, fostering professional growth and improved performance.
- Identified areas for improvement within the organization, implementing strategic plans to address challenges and drive positive change.
- Managed multiple projects simultaneously, ensuring timely completion while maintaining exceptional attention to detail.
Sterile Processing Technician-Shift Lead
Spectrum Health Hospital
03.2016 - 01.2018
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Facilitated seamless communication between departments, coordinating with clinical staff on equipment needs and availability.
- Maintained up-to-date knowledge on industry best practices, participating in relevant training programs and workshops.
- Assisted in staff development by providing guidance to new team members on proper sterile processing techniques.
- Cultivated a culture of continuous improvement, actively seeking ways to enhance efficiency within the department.
Security Officer
DK Security
09.2013 - 03.2016
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Customer Service Desk Associate
Meijer
11.2002 - 09.2013
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Streamlined call response times for improved efficiency and better customer experience.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
- Collaborated with team members to ensure seamless customer support across multiple channels.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
Education
Associate Degree In Nursing - Nursing
Grand Rapids Community College
Grand Rapids, MI05.2033
Diploma -
East Kentwood High School
Grand Rapids, MI01.2005
Skills
- Sales Tactics
- Client Relationship Building
- Revenue Generation
- Time management
- Customer service
- Attention to detail
- Strong communication
- Product knowledge
- Problem-solving
- Organizational skills
- Adaptability
- Data analysis
- Multitasking
- Goal setting
- Decision-making
- Conflict resolution
- Team collaboration
- Account management
- Active listening
- Point of Sale Operation
- Cash Handling
- Opening and Closing Procedures
- Food Safety and Sanitation
- Processing Payments
- Database Management
- Basic Programming Knowledge
- Customer Service Orientation
- Data Analysis Techniques
- Staff Scheduling
- Vendor Relationship Management
- Staff Management
- Data Entry
- Process Improvement
Timeline
Customer Account Manager
LHH- Koeze Inc
10.2023 - 12.2023
Key Sales Associate
Dollar General Store
01.2022 - 08.2023
Core Specialist
Trinity Health
09.2018 - 10.2021
Sterile Processing Technician-Shift Lead
Spectrum Health Hospital
03.2016 - 01.2018
Security Officer
DK Security
09.2013 - 03.2016
Customer Service Desk Associate
Meijer
11.2002 - 09.2013
Associate Degree In Nursing - Nursing
Grand Rapids Community College
Diploma -
East Kentwood High School