Kayleigh Haywood
Summary
Experienced in managing business client relationships and overseeing service delivery. Utilizing strong communication and organizational skills, consistently striving to ensure client satisfaction and operational efficiency. Demonstrating a proven track record of problem-solving and strategic planning, thriving in fast-paced environments where adaptability is key.
Overview
22
22
years of professional experience
Work History
Business Services Representative
Koeze
09.2024 - 02.2025
- Supported sales team members with creating proposals, presentations, and other materials for successful client interactions.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Contributed to business growth by identifying potential opportunities and conducting market research.
- Participated in staff training sessions to enhance personal skills while contributing valuable input toward overall team improvement initiatives.
- Managed accounts receivable functions by generating invoices accurately tracking outstanding payments ensuring timely collection efforts were made when necessary.
- Maintained organized filing systems for easy retrieval of important documents, as well as optimal efficiency in daily tasks.
- Maintained accurate records of client interactions, transactions, and account details to ensure seamless service delivery.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Customer Account Manager
LHH- Koeze Inc
10.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and implementing effective solutions.
- Strengthened client relationships through regular communication and personalized account management strategies.
- Boosted company revenue by identifying upselling opportunities and promoting additional products or services to clients.
- Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.
- Managed high-volume accounts while maintaining strong attention to detail, ensuring accuracy and consistency in all transactions.
Key Sales Associate
Dollar General Store
01.2022 - 08.2023
- Boosted customer satisfaction by providing personalized product recommendations and assistance.
- Increased sales revenue by maintaining thorough knowledge of store inventory and current promotions.
- Strengthened client relationships through exceptional customer service and follow-up communication.
- Assisted in visual merchandising, ensuring an attractive and organized store layout for optimal sales performance.
- Collaborated with team members to achieve a high level of store performance and customer satisfaction.
- Streamlined checkout process for customers, resulting in shorter wait times and increased loyalty.
- Provided guidance to new team members on company policies, procedures, and best practices to enhance overall store operations.
Core Specialist
Trinity Health
09.2018 - 10.2021
- Enhanced productivity by streamlining core processes and implementing innovative solutions.
- Developed strong client relationships through attentive service and thorough understanding of needs, resulting in increased satisfaction.
- Collaborated with cross-functional teams to optimize workflow efficiency and achieve project goals on time.
- Delivered high-quality training sessions for staff members, fostering professional growth and improved performance.
- Identified areas for improvement within the organization, implementing strategic plans to address challenges and drive positive change.
- Managed multiple projects simultaneously, ensuring timely completion while maintaining exceptional attention to detail.
Sterile Processing Technician-Shift Lead
Spectrum Health Hospital
03.2016 - 01.2018
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Facilitated seamless communication between departments, coordinating with clinical staff on equipment needs and availability.
- Maintained up-to-date knowledge on industry best practices, participating in relevant training programs and workshops.
- Assisted in staff development by providing guidance to new team members on proper sterile processing techniques.
- Cultivated a culture of continuous improvement, actively seeking ways to enhance efficiency within the department.
Security Officer
DK Security
09.2013 - 03.2016
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Customer Service Desk Associate
Meijer
11.2002 - 09.2013
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Streamlined call response times for improved efficiency and better customer experience.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
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- Collaborated with team members to ensure seamless customer support across multiple channels.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
Education
No Degree - Nursing
Grand Rapids Community College
Grand Rapids, MI05-2013
Diploma -
East Kentwood High School
01.2005
Skills
- Sales Tactics
- Client Relationship Building
- Revenue Generation
- Time management
- Customer service
- Attention to detail
- Strong communication
- Product knowledge
- Problem-solving
- Organizational skills
- Adaptability
- Data analysis
- Multitasking
- Goal setting
- Conflict resolution
- Team collaboration
- Account management
- Processing Payments
- Database Management
- Basic Programming Knowledge
- Data Analysis Techniques
- Staff Management
- Data Entry
- Continuous improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Business Services Representative
Koeze
09.2024 - 02.2025
Customer Account Manager
LHH- Koeze Inc
10.2023 - 12.2023
Key Sales Associate
Dollar General Store
01.2022 - 08.2023
Core Specialist
Trinity Health
09.2018 - 10.2021
Sterile Processing Technician-Shift Lead
Spectrum Health Hospital
03.2016 - 01.2018
Security Officer
DK Security
09.2013 - 03.2016
Customer Service Desk Associate
Meijer
11.2002 - 09.2013
Diploma -
East Kentwood High School
No Degree - Nursing
Grand Rapids Community College
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