Summary
Overview
Work History
Education
Skills
ADD INFORMATION
Languages
Timeline
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Kaniyah Dayahta Kelly

Houston,TX

Summary

Resourceful and customer-focused professional with a strong background in hospitality, cleaning services, and entrepreneurship. Proven ability to provide excellent service, manage challenging situations, and build lasting relationships with clients. Known for communication skills, professionalism, and a calm demeanor under pressure. Eager to leverage customer service expertise from Delta Sky Club and entrepreneurial experience in the beauty industry to contribute to a dynamic team.

Professional administrative support specialist with significant experience in office management and administrative tasks. Skilled in handling correspondence, scheduling, and maintaining organized records. Strong focus on collaborative team environments and delivering consistent results. Highly adaptable, reliable, and proficient in Microsoft Office Suite and other essential office software.

Overview

7
7
years of professional experience

Work History

Office Support Assistant

Remote1LLC
06.2024 - Current
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed incoming phone calls professionally, directing callers to appropriate departments or handling inquiries as needed.
  • Received and sorted incoming email and reported packages arrival to office manager, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Assisted the day-to-day operations in the office, as well as perform additional important tasks such as managing client files, monitoring reports for omissions or errors, and implementing new office policies and procedures
  • Help support the productivity and growth of the organization
  • Assisted in the preparation of reports and presentations, ensuring accuracy and professionalism.

Entrepreneur, Hair stylist owner

Covington, GA
01.2019 - Current
  • Operated a successful hair styling business, offering personalized services including cuts, color, and styling to a diverse range of clients. Built a loyal customer base through exceptional service, effective communication, and delivering high-quality results.
  • Developed strong interpersonal skills, ensuring that every client felt valued and satisfied with their experience, leading to repeat business and referrals. Managed all aspects of the business, including marketing, scheduling, inventory management, and financial oversight.
  • Excelled in conflict resolution, handling challenging situations with patience and professionalism, ensuring satisfaction and positive feedback. Enhanced communication and customer service skills, ensuring every client’s expectations were met or exceeded.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Determined business plan, mission statement, and vision.
  • Established a successful startup by researching market opportunities, creating a business plan, and securing funding.

Cleaning Ambassador

Delta Sky Club
05.2023 - 05.2024
  • Ensured the cleanliness and overall upkeep of the Delta Sky Club facilities, maintaining high standards of hygiene and comfort for guests.
  • Provided exceptional service by responding promptly to guest needs, offering assistance, and ensuring the club’s environment was always welcoming and pristine.
  • Demonstrated excellent communication skills in interacting with guests, addressing any concerns or requests efficiently, and contributing to a positive experience.
  • Managed time effectively, performing cleaning tasks while engaging with guests and addressing any special requests or needs.
  • Proactively identified areas that required attention and worked quickly to resolve any issues, ensuring that the club environment exceeded guest expectations.
  • Handled difficult situations or complaints with professionalism, offering solutions and maintaining customer satisfaction.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.

Education

High School Diploma -

Lithonia High School
Lithonia, GA
05.2023

Skills

  • Customer service proficiency
  • Effective verbal and non-verbal communication
  • Conflict resolution
  • Maintaining a welcoming environment
  • Effective multitasking abilities
  • Entrepreneurship & Business Management: Managing operations, marketing, and customer relations for a successful small business
  • Collaborative problem-solving
  • Flexible in meeting diverse needs
  • Effective verbal communication
  • Reception management
  • Effective team collaboration
  • Customer service
  • Strategic issue analysis
  • Problem-solving abilities
  • Detail-oriented
  • Multitasking Abilities

ADD INFORMATION

  • Fluent in English
  • Available for flexible shifts, including evenings and weekends
  • Strong commitment to patient confidentiality and ethical standards
  • Care giver to my sickle cell having siblings

Languages

English
Full Professional

Timeline

Office Support Assistant

Remote1LLC
06.2024 - Current

Cleaning Ambassador

Delta Sky Club
05.2023 - 05.2024

Entrepreneur, Hair stylist owner

Covington, GA
01.2019 - Current

High School Diploma -

Lithonia High School

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