Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaniyah Edwards

Akron

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Expo Runner

BrewWall
08.2025 - Current
  • Developed strong communication skills while liaising between front-of-house and back-of-house teams.
  • Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
  • Delivered food orders from kitchen to customers' tables.
  • Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
  • Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
  • Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
  • Supported kitchen staff in maintaining cleanliness and organization throughout service hours.

Server

The Village Of St.edwards
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Gym Receptionist

Shaw JCC of Akron
10.2022 - 05.2023
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.

Education

Bachelor of Science in Fashion Merchandising - Fashion Merchandising

Kent State University
Kent, OH
05-2027

Skills

  • Quick learner

  • Strong organization

  • Cleanliness standards

  • Exceptional customer service

  • Guest engagement

  • Hospitality service expertise

  • Customer service

Certification

  • Certificate of Completion, Academic Program, Dankook University - July 8th to July 31st, 2025
  • Certificate of Completion, Global Village - English Village, Dankook University - June 23rd to July 4th, 2025

Timeline

Expo Runner

BrewWall
08.2025 - Current

Server

The Village Of St.edwards
05.2024 - Current

Gym Receptionist

Shaw JCC of Akron
10.2022 - 05.2023

Bachelor of Science in Fashion Merchandising - Fashion Merchandising

Kent State University

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