Summary
Overview
Work History
Education
Skills
Timeline
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Kaniz Sultana

New York,NY

Summary

Compassionate and detail-oriented professional with extensive experience at Bangla CDPAP, where I managed intake operations and supervised staff to ensure smooth onboarding and high-quality client care. Proven ability to boost client satisfaction through clear communication, precise data management, and streamlined workflows. Multilingual and experienced in staff training, team leadership, and maintaining strict HIPAA compliance.

Overview

7
7
years of professional experience

Work History

Elderly Caretaker

Golden Age Home Care
04.2025 - Current
  • Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
  • Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
  • Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
  • Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.

Intake Specialist

Bangla CDPAP
02.2018 - Current
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
  • Trained and supervised new intake staff to deliver high-quality client care.

Education

Associate of Science - Health Administration

LaGuardia College
31-10 Thomson Ave, Long Island City, NY 11101
05-2003

Skills

  • Supervised and trained intake staff
  • Managed daily operations and workflows
  • Multilingual (Urdu, Hindi, Bangla, Marathi, Punjabi)
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Experienced in client intake and onboarding
  • Strong communication and conflict resolution skills

Timeline

Elderly Caretaker

Golden Age Home Care
04.2025 - Current

Intake Specialist

Bangla CDPAP
02.2018 - Current

Associate of Science - Health Administration

LaGuardia College

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Kaniz Sultana