Kansas Elliott
Blue Springs,MO
Summary
Dynamic and reliable professional with exceptional customer service skills honed at Starbucks. Proven ability to enhance customer experiences through effective problem-solving and attention to detail. Experienced in cash handling and inventory management, consistently contributing to increased sales and team efficiency. A dedicated team player committed to fostering positive relationships and ensuring satisfaction.
Overview
11
11
years of professional experience
Work History
Barista
Starbucks
Grain Valley, MO
08.2025 - Current
- Prepared handcrafted beverages following standardized recipes and quality guidelines.
- Maintained cleanliness and organization of workstations to ensure efficient service flow.
- Engaged with customers to provide personalized service and resolve inquiries effectively.
- Operated point-of-sale system for accurate order processing and cash handling.
- Collaborated with team members to optimize workflow during peak hours while maintaining service standards.
- Implemented inventory management practices to minimize waste and ensure product availability.
- Contributed to store promotions, enhancing customer engagement and driving sales through active participation in events.
- Maintained a clean and organized workspace for optimal productivity and safety.
Server
Olive Garden
02.2018 - 10.2019
- Delivered exceptional customer service to enhance dining experiences and ensure guest satisfaction.
- Assisted in training new staff on menu items, service protocols, and company policies.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
- Processed customer orders efficiently using point-of-sale system to ensure accuracy and speed.
- Collaborated with kitchen team to coordinate timely food delivery and resolve order discrepancies.
- Managed cash handling procedures, including balancing registers at end of shifts for accountability.
- Upsold menu items and specials, contributing to increased sales while providing tailored recommendations.
- Handled customer complaints professionally, ensuring swift resolutions to maintain positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier
Casey's
Gannvalley, SD
07.2017 - 11.2018
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety.
- Handled cash and credit transactions accurately, reducing discrepancies.
- Collaborated with team members to manage inventory levels effectively.
- Provided training to new cashiers on operational procedures and best practices.
- Resolved customer complaints promptly, fostering positive relationships.
- Implemented strategies for upselling products, contributing to increased sales revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Crew Member
Mcdonalds, PDI FOODS
09.2014 - 06.2017
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Collaborated with team members to execute daily tasks effectively, enhancing overall workflow.
- Prepared food items according to quality standards, demonstrating attention to detail and consistency.
- Assisted in training new crew members on operational procedures and customer service techniques.
- Monitored inventory levels, communicating needs to management for timely replenishment of supplies.
- Engaged with customers proactively, addressing inquiries and resolving issues promptly for positive experiences.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma - Graphic Design/Digital Design
Grain Valley High School
Grain Valley, MoSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Active listener
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Decision-making
- Excellent memory
- POS systems
- Inventory management
- New hire training
- Basic math
- Graphic design
- Multitasking and organization
- Clear communication
- Verbal and written communication
- Workflow management
- Calm demeanor
- Solid problem solver
- Speedy and efficient
- Opening and closing coordination
- Positive and professional
- Reliable and dependable
Timeline
Barista
Starbucks
08.2025 - Current
Server
Olive Garden
02.2018 - 10.2019
Cashier
Casey's
07.2017 - 11.2018
Crew Member
Mcdonalds, PDI FOODS
09.2014 - 06.2017
High School Diploma - Graphic Design/Digital Design
Grain Valley High School