KANTANAYA JONES
Summary
Reliable, hardworking professional with a strong work ethic and a positive attitude. Known for learning quickly, solving problems, and working well with people from all backgrounds. I take pride in showing up, getting the job done right, and helping teams succeed. Looking for an opportunity where I can contribute, grow, and make a real impact from day one.
Overview
11
11
years of professional experience
Work History
Ups Specialist
Remprex BNSF
Willow Springs
11.2025 - Current
- Coordinated daily operations across multiple projects to ensure timely service delivery.
- Analyzed operational data to identify key process improvement opportunities.
- Developed training materials to enhance employee knowledge and operational skills.
Member Care Consultant
Alliant Credit Union
Chicago
04.2022 - 03.2023
- Engaged with callers, clarified information, and diffused anger to improve overall customer experience.
- Answered incoming calls, provided professional and knowledgeable service to enhance customer satisfaction.
- Processed payments over phone and set up recurring drafts to ensure timely transaction completion.
Mail Carrier
United States Postal Service, USPS
Oak Park
07.2015 - 03.2022
- Delivered mail on designated routes, adhering to strict timelines to ensure prompt service.
- Secured receipts for registered and insured mail, reinforcing accountability and security in mail handling.
- Collected outgoing mail from residences and businesses, ensuring timely processing at post office to meet delivery schedules.
Education
Associate Degree - Nursing
College of DuPage
Glen Ellyn, ILBachelor of Nursing - Nursing
Chamberlain College of Nursing
Addison, ILGED -
High School Equivalency Diploma
Des Plaines, ILSkills
- Customer support
- Customer assistance
- Call handling
- Transaction processing
- Database management
- Organizational skills
- Communication
- Written communication
Timeline
Ups Specialist
Remprex BNSF
11.2025 - Current
Member Care Consultant
Alliant Credit Union
04.2022 - 03.2023
Mail Carrier
United States Postal Service, USPS
07.2015 - 03.2022
Associate Degree - Nursing
College of DuPage
Bachelor of Nursing - Nursing
Chamberlain College of Nursing
GED -
High School Equivalency Diploma