Kantina Middleton
Pensacola
Summary
Detail-oriented PCA with expertise in personal care assistance, medication management, and effective communication. Committed to enhancing client well-being through attentive service and meticulous documentation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PCA
Home Helpers of Milton
Milton
06.2025 - 02.2026
- Supported clients in daily living activities and personal care to enhance their quality of life.
- Documented client progress and reported changes to supervisors promptly.
- Supported clients in meal preparation and nutritional planning.
- Executed light housekeeping tasks, including changing bed linens, laundry, dishwashing, and vacuuming, to maintain a clean and safe environment for clients.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Accompanied clients to doctor's appointments and outings when necessary.
- Facilitated medication management by ensuring clients adhered to prescribed schedules for timely medication intake.
Delivery Driver
GoPuff
Pensacola
04.2023 - 02.2025
- Delivered customer orders promptly and accurately across designated areas.
- Communicated with customers to ensure satisfaction and address issues promptly.
- Maintained cleanliness and organization of delivery vehicle to support efficient operations.
- Navigated routes using map programs and GPS systems to ensure timely deliveries.
Courier
Up Next Delivery LLC
Pensacola
03.2022 - 03.2023
- Delivered packages efficiently across assigned routes daily.
- Communicated with dispatch to coordinate timely deliveries.
- Inspected vehicles for safety and maintenance before shifts.
- Managed delivery schedules and optimized routes to enhance timely service.
- Collaborated with team members to resolve delivery issues quickly.
- Utilized GPS technology to navigate and track delivery progress.
- Collected signatures upon delivery for confirmation of receipt.
- Maintained accurate records of deliveries and vehicle logs.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Ensured all packages were properly labeled and sealed.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Delivered items to residential addresses within specified time frames.
- Checked and secured package loads before deliveries.
- Delivered exceptional customer service by addressing inquiries about delivery status promptly.
- Communicated with customers to coordinate delivery times.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Reported delivery issues to supervisors, leading to improved customer satisfaction.
Customer Service Representative
TTEC
Pensacola
02.2022 - 03.2023
- Assisted customers with inquiries through chat and email platforms.
- Resolved customer issues using CRM software and knowledge base resources.
- Collaborated with team members to improve service procedures and responses.
- Maintained up-to-date knowledge of product offerings and company policies.
- Handled escalated concerns with professionalism and effective communication skills.
- Answered incoming calls from customers seeking assistance with product information or orders.
- Resolved customer complaints in a timely manner.
- Responded to customer inquiries via telephone, email and chat.
Resident Assistant
The Arbors of Gulf Breeze
Gulf Breeze
09.2019 - 12.2022
- Facilitated resident activities to enhance social engagement and community involvement.
- Assisted residents with daily living tasks, promoting independence and comfort.
- Monitored and documented resident behavior and health changes regularly.
- Administered prescribed medications to residents following safety guidelines.
- Monitored patient conditions and reported changes to healthcare staff.
- Maintained accurate medication records and documentation for compliance.
- Collaborated with nursing staff to ensure proper medication management.
- Ensured cleanliness and organization of medication storage areas.
- Ensured that all prescribed medications were taken as ordered by physician.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Disposed expired drugs according to regulatory standards.
- Maintained accurate records of all medication administered to residents.
- Maintained confidentiality of patient health information at all times.
- Assisted in the preparation and delivery of medications to patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Performed quality assurance checks for accuracy of medication administration.
- Monitored vital signs before administering medications.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified expiration dates on all medications prior to dispensing them.
- Responded promptly to requests for assistance from nurses and other staff members.
Education
High School Diploma -
Eau Gallie High
Melbourne, FL05-2003
Skills
- Personal care assistance
- Medication management
- Client documentation
- Meal preparation
- Health and safety compliance
- Route optimization
- Delivery coordination
- Record keeping
- Problem solving
- Effective communication
- Time management
- Attention to detail
- HIPAA compliance
- Medication reminders
- Dementia care
- Emergency response
- Personal hygiene assistance
- Transfer techniques
- Mobility support
Certification
- CPR
Timeline
PCA
Home Helpers of Milton
06.2025 - 02.2026
Delivery Driver
GoPuff
04.2023 - 02.2025
Courier
Up Next Delivery LLC
03.2022 - 03.2023
Customer Service Representative
TTEC
02.2022 - 03.2023
Resident Assistant
The Arbors of Gulf Breeze
09.2019 - 12.2022
High School Diploma -
Eau Gallie High