Kelly Adkins
McAlester
Summary
Compassionate PCA with extensive experience at Elara Caring, specializing in personal care assistance and client advocacy. Proven track record in enhancing patient well-being through effective health monitoring and emotional support. Expertise in maintaining HIPAA compliance while delivering exceptional customer service, fostering a safe and nurturing environment for clients.
Overview
22
22
years of professional experience
Work History
PCA
Elara Caring
Sallisaw
05.2024 - Current
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
Store Manager
EZ Pawn
Duncan
04.2019 - 03.2023
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
PCA
Peters Agency Care Management
Duncan
01.2019 - 03.2019
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
PCA
Rainbow Promise
Ada
05.2017 - 01.2019
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
CNA
Mercy Hospital Ada
Ada
10.2012 - 06.2017
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Reported changes in patient conditions to registered nurse or physician.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Answered patient call lights promptly and responded to requests appropriately.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Monitored food intake and output as directed by nursing staff.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
IRT
TMOBILE
Ada
02.2008 - 01.2017
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Cashier
Walmart
Ada
03.2003 - 12.2008
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
Health Care Management
Gordan Cooper Technology School
Shawnee, OK05-2006
High School Diploma -
Konawa Schools
Konawa05-1998
Skills
- Housekeeping duties
- Personal care assistance
- Grocery shopping
- Customer service
- Health monitoring
- Personal hygiene assistance
- Dementia care
- Client advocacy
- Daily living assistance
- Diabetes management
- Emergency response
- HIPAA compliance
- Basic nursing care
- Healthcare expertise
- Patient positioning
- Patient assistance
- Patient observation
- Blood glucose monitoring
- Catheter care
- Feeding assistance
- Specimen collection
Timeline
PCA
Elara Caring
05.2024 - Current
Store Manager
EZ Pawn
04.2019 - 03.2023
PCA
Peters Agency Care Management
01.2019 - 03.2019
PCA
Rainbow Promise
05.2017 - 01.2019
CNA
Mercy Hospital Ada
10.2012 - 06.2017
IRT
TMOBILE
02.2008 - 01.2017
Cashier
Walmart
03.2003 - 12.2008
Health Care Management
Gordan Cooper Technology School
High School Diploma -
Konawa Schools