Kaoutar Chekroun

• Functioned as primary contact for families and providers, delivering empathetic support under TRICARE Autism Care Demonstration program.
• Handled high volume of inbound calls daily, addressing benefit inquiries and coordinating provider assistance.
• Scheduled appointments, verified eligibility, and guided families through care requirements and community resources.
• Maintained accurate patient records in secure databases, ensuring compliance with HIPAA regulations.

• Delivered daily support to infants and families through clear, compassionate communication.
• Maintained accurate health and attendance records in compliance with privacy regulations.
• Adhered to strict hygiene and safety protocols during infant care routines.
• Collaborated effectively with team members to prioritize tasks and ensure continuity of care.

Coordinated internal communications, drafted announcements, and outreach for students and staff.

Maintained accurate records of events and engagement metrics, distributing updates to faculty and staff.

Supported scheduling, data entry, and clerical tasks in a fast-paced academic environment.

Developed original written, graphic, and video content for recruitment and community engagement initiatives.

• Delivered exceptional customer service to a diverse clientele, handling purchases, returns, and concerns with professionalism and accuracy.
• Managed point-of-sale transactions, processed payments, and balanced cash drawers daily.
• Maintained store appearance, stocked items, and ensured a positive shopping experience.
• Recognized for reliability, teamwork, and consistently high customer satisfaction.