Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Enterprise Security System Lab
Timeline
Generic

Kap Tung

Grand Rapids,MI

Summary

Dedicated and enthusiastic individual with strong organizational skills, seeking entry-level IT/Networking role to contribute to team success and drive company objectives. Eager to apply technical skills and passion for technology in dynamic work environment. Ready to take on new challenges and grow professionally while making positive impact within organization.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Security Engineer/Technician

Moss
08.2024 - 05.2025

Security Technician

MOSS, Grand Rapids, MI — June 2024 – May 2025

  • Assembled and wired access control boxes integrating Mercury security boards (MP1501, LP1502, MR52) into physical entry systems.
  • Connected hardware to electric strikes, magnetic locks, and readers; tested lock operation and door behavior for reliability.
  • Configured and integrated access control boards with Genetec Security Center, ensuring centralized monitoring and real-time access control.
  • Verified system functionality by testing credentials, door status, and alarms through Genetec.
  • Assisted in troubleshooting wiring, power supply issues, and board programming during installations.

Tier 1 Support Technician

Applied Innovations
09.2023 - 12.2023
  • Provided first-line technical support for hardware, software, and network issues across a multi-department environment.
  • Resolved 95% of issues at first contact using structured troubleshooting and end-user communication.
  • Logged and managed support tickets using ServiceNow, ensuring accurate tracking, escalation, and timely resolution.
  • Delivered efficient remote assistance via Bomgar, helping users with desktop issues, account access, printer configuration, and M365 support.
  • Assisted with new user onboarding, device setup, and routine IT maintenance tasks.

Education

Master of Science - Information Assurance and Cyber Security

Davenport University
Grand Rapids, MI
04-2026

Bachelor of Science - Cyber Defense

Davenport University
Grand Rapids, MI
04.2024

Skills

  • Software application security

  • Cybersecurity monitoring techniques

  • Network penetration testing

  • Directory management

  • Network infrastructure oversight

  • Network segmentation skills

  • Management of SIEM solutions

  • Secure remote network management

  • System vulnerability management

  • Firewall management expertise

  • Management of network security protocols

  • Monitoring of incursion events

  • Cloud security implementation

Certification

Genetec Omnicast Certified

Languages

English
Full Professional
Malay
Professional Working

Interests

  • Web Development and Design
  • Coding and Programming
  • Artificial Intelligence (AI) and Machine Learning
  • Volunteering
  • Martial Arts
  • Outdoor Recreation
  • Music

Enterprise Security System Lab

Self-Directed | Proxmox + Genetec | Ongoing

  • Deployed Genetec Security Center on Proxmox with Windows Server 2022 VM.
  • Integrated Mercury access control, Cloud Link appliance, IP cameras, sensors, and alarms.
  • Developed automation scripts using PowerShell, Python, and Bash for device control and system health.
  • Configured Active Directory, GPO, VLANs, SSL/TLS, and DNS/DHCP services.
  • Implemented pfSense firewall for segmentation and Snort IDS for intrusion detection.
  • Set up Splunk for centralized log management, event correlation, and security alerting.
  • Simulated enterprise-grade RBAC, incident response, and forensic analysis workflows.

Timeline

Security Engineer/Technician

Moss
08.2024 - 05.2025

Tier 1 Support Technician

Applied Innovations
09.2023 - 12.2023

Bachelor of Science - Cyber Defense

Davenport University

Master of Science - Information Assurance and Cyber Security

Davenport University

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Kap Tung