Vynce Thompson
Grand Forks
Summary
Cybersecurity major and IT modernization consultant with a strong foundation in operations management, infrastructure troubleshooting, and compliance strategy. Proven success in leading cross-functional teams, optimizing legacy systems, and aligning technology with business goals across transportation, aerospace, and retail sectors. Skilled in diagnosing technical issues, designing secure network architectures, and translating complex risks into actionable insights. Known for mentoring peers, streamlining workflows, and delivering resilient, user-centered solutions in dynamic environments.
Overview
11
11
years of professional experience
Work History
Independent Contractor Consultant
Bison USA
08.2024 - 05.2025
- Advised clients on best practices related to their products or services while providing exceptional customer service.
- Developed comprehensive plans to ensure successful project completion, utilizing problem solving and critical thinking abilities.
- Coordinated and managed multiple client projects simultaneously, demonstrating strong organizational skills.
- Implemented changes necessary to meet compliance requirements while ensuring company policies were followed accurately.
- Ensured compliance with applicable laws, regulations, and industry standards while drafting new contracts.
- Identified opportunities for cost savings when negotiating terms of new contracts.
- Directed planning meetings to discuss progress towards organizational goals.
- Generated accurate forecasts based on market trends and past performance data.
Operations Generalist
Bison Transport
12.2023 - 08.2024
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and coordinated efficient processes across departments in collaboration with department heads.
- Developed and implemented a training program for new employees to ensure effective onboarding and productivity.
- Managed multiple projects simultaneously while maintaining deadlines and budgets.
- Assisted in the preparation of monthly financial reports, including budget analysis and forecasting.
- Developed strategies to improve customer service standards and increase customer satisfaction ratings.
- Mentored drivers and encouraged employees to successfully manage time for optimal mileage performance.
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
- Prepared weekly report summarizing key performance indicators for senior management review.
- Coordinated payroll, manpower projection and data entry while scheduling staff, and vacation hours to optimize productivity.
Fleet Manager
Bison Transport
12.2022 - 12.2023
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Evaluated and tested systems and equipment for compliance with company standards and quality controls.
- Monitored driver performance through daily reports, logs, and inspections, taking corrective action as needed.
- Conducted regular safety meetings with drivers, emphasizing safe driving practices, compliance with traffic regulations, and preventive maintenance protocols.
Cable Harness Technician
Northrop Grumman Aerospace Systems
12.2019 - 12.2022
- Repaired faulty components in televisions such as circuit boards, power supplies, and wiring harnesses.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
GEEK SQUAD
Best Buy Co Inc.
08.2014 - 12.2019
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
NH03-2027
Skills
- Data Analysis
- Employee Management
- Performance reporting
- Expense Tracking
- Regulatory Compliance
- Project management
- Operations oversight
- Employee engagement and retention
- Knowledge of cybersecurity frameworks
- Access permissions oversight
- Network protection
- Software application security
Accomplishments
- Spearheaded a compliance audit initiative that identified and remediated 15+ security gaps in legacy systems.
- Designed a secure network topology for a small business client, improving segmentation and reducing risk exposure by 40%.
- Drafted IT modernization proposals that aligned with NIST and ISO 27001 standards.
- Led cross-functional team to implement a new onboarding process, cutting ramp-up time for new hires by 30%.
- Developed performance dashboards that improved visibility into KPIs and reduced reporting time by 50%.
- Managed a fleet compliance program that passed DOT audits with zero violations for 12 consecutive months.
Timeline
Independent Contractor Consultant
Bison USA
08.2024 - 05.2025
Operations Generalist
Bison Transport
12.2023 - 08.2024
Fleet Manager
Bison Transport
12.2022 - 12.2023
Cable Harness Technician
Northrop Grumman Aerospace Systems
12.2019 - 12.2022
GEEK SQUAD
Best Buy Co Inc.
08.2014 - 12.2019
Bachelor of Science - Cyber Security
Southern New Hampshire University