Summary
Overview
Work History
Education
Skills
Timeline
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Kiley Morehead

Mooresville,NC

Summary

Dynamic professional with a proven track record at Regions Bank, excelling in client relationship building and workload management. Recognized for enhancing customer satisfaction and implementing efficient processes, leading to increased repeat business. Skilled in requirements gathering and maintaining confidentiality, ensuring compliance while delivering exceptional service.

Overview

6
6
years of professional experience

Work History

Independent Contractor Consultant

Regions Bank
10.2022 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Customer Service Lead

Rain or Shine Golf
09.2021 - 10.2022
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.

Intake Coordinator

Jan Dils Attorneys At Law
01.2019 - 01.2020
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Education

General - Criminal Justice

WVU-Parkersburg
Parkersburg, WV

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Requirements gathering
  • Records coordination

Timeline

Independent Contractor Consultant

Regions Bank
10.2022 - Current

Customer Service Lead

Rain or Shine Golf
09.2021 - 10.2022

Intake Coordinator

Jan Dils Attorneys At Law
01.2019 - 01.2020

General - Criminal Justice

WVU-Parkersburg

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Kiley Morehead