Kapil Dua
Process & Strategy Management
Lake Mary,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Process Improvement Senior Manager
Verizon
01.2024 - Current
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Enhanced department reputation by driving successful initiatives that addressed client pain points effectively.
Process Improvement Manager
Verizon
10.2022 - 01.2024
- Designed innovative solutions that addressed both immediate needs and long-term growth objectives while maintaining compliance with industry regulations and standards.
- Championed change management efforts, driving organizational buy-in for newly implemented processes and systems.
- Established effective communication channels between departments, enhancing collaboration on process improvement projects.
Process Improvement Consultant
Verizon
01.2019 - 09.2022
- Served as a change agent, promoting adoption of new processes and tools among team members and stakeholders alike.
- Identified opportunities for automation, leading to increased efficiency and reduced manual labor needs within various departments.
- Provided expert guidance on best practices in business process management, setting the standard for excellence throughout the organization.
Senior Analyst Process Improvement
Verizon
08.2013 - 01.2019
- Nurtured strong working relationships with team members, ensuring their needs were met while exceeding expectations on deliverables.
- Spearheaded process improvement initiatives, resulting in streamlined operations and enhanced organizational capabilities.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
Education
Masters Certificate - Business Intelligence
Villanova University
Villanova, PA 05.2001 -
Masters Certificate - Business Process Management
Villanova University
Villanova, PA 05.2001 -
MBA - Business Administration And Management
Stetson University
Deland, FL 05.2001 -
BBA - Business Administration And Management
University of Central Florida
Orlando, FL 05.2001 -
Skills
Cross-functional Team Coordination
undefinedAccomplishments
- Led a multi-year transformational project w/ 2,500+ user impact resulting in better customer experience, increased automation, and positioned for future improvement and growth
- Led a team and collaborated with over 10 cross departmental stakeholder groups to digitize an important legacy reporting process resulting in increased security and decreased manual effort
Certification
Lean Six Sigma Green Belt
Timeline
Process Improvement Senior Manager
Verizon
01.2024 - Current
Process Improvement Manager
Verizon
10.2022 - 01.2024
Lean Six Sigma Black Belt
03-2019
Process Improvement Consultant
Verizon
01.2019 - 09.2022
Lean Six Sigma Green Belt
10-2015
Senior Analyst Process Improvement
Verizon
08.2013 - 01.2019
Masters Certificate - Business Intelligence
Villanova University
05.2001 -
Masters Certificate - Business Process Management
Villanova University
05.2001 -
MBA - Business Administration And Management
Stetson University
05.2001 -
BBA - Business Administration And Management
University of Central Florida
05.2001 -
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