Rachel Ewell
Phoenix,AZ
Summary
Accomplished Senior Manager with a proven track record at Coram/CVSHealth, specializing in process improvement and Home Infusion therapy revenue cycle management. Expert in strategic planning and cross-functional collaboration, achieving operational excellence by streamlining processes and leading successful EHR implementations. Demonstrated ability to manage large teams and drive significant organizational improvements, enhancing efficiency and operational standards.
Overview
12
12
years of professional experience
Work History
Senior Manager, Process Improvement
Coram, CVSHealth
01.2021 - Current
- Manage a team of individual contributers focused on creation of innovative revenue cycle processes and workflows in addition to evaluating existing processes for improvement opportunities.
- Led cross-functional teams to achieve project milestones and deliver high-quality results
- Collaborate with various operations and sales partners, along with executive leadership to achieve established goals.
- Managed large-scale interdepartmental projects and introduced new systems, tools, and processes to achieve challenging objective specifically related to a new EHR implementation
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
Senior Advisor, Coram Epic Implementation
Coram/CVSHealth
09.2019 - 01.2021
- Managed all revenue cycle activities related to the multi-million dollar Epic EHR implementation
- Supported and lead revenue cycle operational redesign opportunities in preparation for the EHR implementation
- Lead integrated workgroups including business partners, IT resources, Epic resources, and executive leaders for rollout planning
- Implemented risk mitigation measures through careful assessment of potential threats associated with with the implementation, minimizing negative impacts on overall business performance.
Senior Accounts Receivable Manager
Coram/CVSHealth
01.2017 - 09.2019
- Managed team of 60 personnel including managers, supervisors, billers and collectors focused on commercial, non-contracted and client account receivables
- Book of business included more than 1200 unique third party payers, mix of specialty and acute therapies and more than $40m in open receivables
- Developed and implemented strategic plans to reduce the outstanding AR and to ensure that organization achieved our collection rate targets
Senior Accounts Receivable Manager
Reimbursement Concepts
10.2013 - 01.2017
- Responsible for oversight of 18 client accounts which included intake, billing and collection activities based on the needs of the client
- Managed a team of 100 personnel which included AR managers, billers, collectors, intake, training and QA
- Responsible for managing and cultivating new and existing client relationships
- Responsible for providing revenue cycle strategy and analysis and revenue cycle leadership support during onboarding for new clients
- Responsible for providing revenue cycle consulting services for clients
Director, Business Support Services
Heartland IV Care
11.2012 - 11.2013
- Managed the entire Infusion and Enteral revenue cycle team including intake, billing, collections and cash which consisted of 25 colleagues.
- Engaged with revenue cycle vendor partners to ensure that business met achieved revenue cycle goals.
- Worked directly with executive leaders and payers to negotiate contracts and letters of agreement for individual patients as well as resolve third party payer payment challenges
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Education
Bachelor of Arts - Social Work
Metropolitan State University
Saint Paul, MN12-2011
Skills
- Strategic planning
- Third Party Payer Contracting and Negotiations
- Workflow Evaluation and Process Improvement
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Data-driven decision making
- Troubleshooting and problem resolution
- Organizational improvement
- Resource allocation
Timeline
Senior Manager, Process Improvement
Coram, CVSHealth
01.2021 - Current
Senior Advisor, Coram Epic Implementation
Coram/CVSHealth
09.2019 - 01.2021
Senior Accounts Receivable Manager
Coram/CVSHealth
01.2017 - 09.2019
Senior Accounts Receivable Manager
Reimbursement Concepts
10.2013 - 01.2017
Director, Business Support Services
Heartland IV Care
11.2012 - 11.2013
Bachelor of Arts - Social Work
Metropolitan State University