Kapiwah Phillips
Paterson,USA
Summary
Results-driven professional with extensive experience in warehouse operations and customer service. Proven expertise in optimizing supply chain processes, enhancing operational efficiency, and ensuring customer satisfaction. Skilled in inventory management, order fulfillment, and effective space utilization, leading to timely and accurate delivery of goods. Strong communicator with a track record of resolving customer inquiries and issues through effective problem-solving techniques.
Overview
12
12
years of professional experience
Work History
Logistics Associate
Amazon Logistics
Carlstadt, USA
09.2024 - Current
- Offloaded trailers, pack go-carts, and ensure smooth workflow on the floor by performing Inbound related duties.
- Certified in the use of Trailer Dock Release (TDR) for unloading and loading line hauls.
- Ensure proper line loading by unpacking packages and placing them onto the conveyor belt for induction.
- Achieved a stow rate of 298 per hour by accurately stowing packages, exceeding the required rate.
- Maintained a pick rate of 600+ per hour daily by picking and staging routes, ensuring timely and correct deliveries for drivers.
Sortation Associate
Amazon Logistics
Bronx, USA
08.2023 - 09.2024
- Removed packages from the conveyor belt and organized efficiently in totes to support the Pick to Buffer process.
- Picked and staged routes for drivers, ensuring accurate and timely deliveries.
- Loaded over 1,500 packages per hour by unpacking and placing them onto the conveyor belt for seamless induction.
- Surpassed the required stow rate by efficiently and precisely stowing packages, sustaining a rate above 298 per hour.
- Stowed packages with precision and speed, overachieving the required stow rate.
Bartender (Part Time)
Showcase Cinema
Yonkers, USA
08.2023 - 08.2024
- Prepared and mixed alcoholic beverages for customers according to their specific requests.
- Fulfilled Starbucks orders for customers, including coffee, lattes, cappuccinos, and refreshers.
- Recognized as the top bartender, delivering exceptional customer service, building strong relationships.
- Operated cash registers, handling transactions and managing money, including processing cash payments, providing change, and using point-of-sale (POS) systems for card sales.
Grocery Warehouse Associate
Amazon Fresh
Bronx, USA
08.2022 - 08.2023
- Led the produce department with responsibility for ensuring all produce items were stowed within the required time frame, meeting operational targets.
- Delivered inbound duties by receiving and stowing items, exceeding the required rates.
- Consistently ranked as a top performer in both picking and stowing, demonstrating efficiency and accuracy.
- Picked grocery items for customer orders and staged them for delivery, maintaining a pick rate of over 90 per hour.
- Achieved a stow rate exceeding 400 items per hour and a receive rate surpassing 300 items per hour.
Human Resource Officer
Ministry of National Security
Kingston, Jamaica
10.2013 - 07.2022
- Created and processed employee contracts, including gratuities and vacation leave payments, in line with Ministry requirements.
- Managed contract extensions and terminations as directed by the Director of Human Resources.
- Served as Executive Secretary for the Human Resource Management Committee, preparing meeting minutes and supporting HR initiatives.
- Led teams to streamline efficient operations, fostering a collaborative and productive work environment.
- Recognized as the top human resource practitioner, demonstrating strong leadership and employee management skills.
- Organized employee leaves records, including sick, departmental, and vacation leave.
- Prepared pension-related documents and Period of Service Records for employees requesting retirement or reaching mandatory retirement age.
- Processed new hire documentation including contract letters and conducted orientation for smooth onboarding.
- Awarded Employee of the Year for outstanding performance, dedication, and contribution to team success.
Education
Bachelor of Business Administration - Business Administration (Major), Organizational Leadership (Minor)
Southern New Hampshire University
New Hampshire, USA09-2025
Associate of Arts - Business Fundamentals
University of Phoenix
Arizona, USA05-2024
Skills
- Inventory management and logistics coordination
- Order fulfillment and shipping
- Staff supervision and training
- Process optimization and quality control
- Packaging and labeling compliance
- Safety compliance and warehouse design
- Customer relations and service
- Problem resolution and critical thinking
- Data analysis and documentation management
Timeline
Logistics Associate
Amazon Logistics
09.2024 - Current
Sortation Associate
Amazon Logistics
08.2023 - 09.2024
Bartender (Part Time)
Showcase Cinema
08.2023 - 08.2024
Grocery Warehouse Associate
Amazon Fresh
08.2022 - 08.2023
Human Resource Officer
Ministry of National Security
10.2013 - 07.2022
Bachelor of Business Administration - Business Administration (Major), Organizational Leadership (Minor)
Southern New Hampshire University
Associate of Arts - Business Fundamentals
University of Phoenix