Summary
Overview
Work History
Education
Skills
Timeline
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Kapresha Young

Fredericksburg,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Gas Station Attendant

BJ's Wholesale
Fredericksburg, VA
09.2022 - Current
  • Operated cash register to process customer transactions accurately and efficiently.
  • Collected cash payments from customers or charged purchases to credit cards.
  • Greeted customers, answered questions, and provided assistance with purchases.

Customer Service Representative

Walmart
Fredericksburg, VA
11.2016 - 02.2021
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Developed positive relationships with customers through friendly interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
10-2016

Skills

  • Problem-Solving
  • Effective communication abilities
  • Teamwork
  • Multitasking
  • Time Management
  • Adaptability

Timeline

Gas Station Attendant

BJ's Wholesale
09.2022 - Current

Customer Service Representative

Walmart
11.2016 - 02.2021

High School Diploma -

Penn Foster Career School

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Kapresha Young