Kapua Neumann
Honolulu,HI
Summary
Experienced in planning and overseeing daily operations in a resort, restaurant, and nightlife setting, staffing and labor management, beverage development, and inventory ordering. Seeking to advance my professional career and apply management talent in food and beverage hospitality.
Overview
12
12
years of professional experience
Work History
Food and Beverage Manager
Waikiki Beach Marriott Resort & Spa
Waikiki, HI
04.2023 - Current
- Managed the daily operations of the food and beverage department, which included breakfast, lunch, and dinner service at 2 restaurants, along with a lobby bar.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Managed payroll on a daily basis, as well as making staff schedules for all of the food and beverage department.
Restaurant Manager
Moani Waikiki
Waikiki, HI
04.2022 - 04.2023
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees
- Reconciled daily transactions, balanced cash registers and reported daily sales onto spreadsheet for ownership and management to keep track of
- Implemented bottle service for guests to enjoy on the weekends during club late nights
Bartender
Chingu
Honolulu, HI
03.2018 - 04.2020
- Helped advertised special events via social media such as the newly Chef Series Collaboration that Chingu hosted
- Responsible for bar staff's opening and closing duties, cleanliness, cash-handling, inventory control, and making sure daily registers were balanced and accurate
ADDICTION Nightclub Manager
The Modern Honolulu by Diamond Resorts
Honolulu, HI
09.2016 - 03.2020
- Implemented unique nightlife promotions such as a DJ Summer Series and a DJ Spring Series, featuring guest DJ's from LA and Las Vegas
- Orchestrated menu development based on popular trends
- Responsible for running all aspects of the club- focusing on inventory par levels, cleanliness, cash-handling procedures, staff scheduling, revenue management, payroll, and exceptional customer service
- Ensured compliance with health and safety codes
- Continuously networking with industry colleagues on promotions and initiatives to increase revenue sales
THE STUDY Manager
The Modern Honolulu
Honolulu, HI
12.2015 - 09.2016
- Oversaw all Lounge operations and managed events such as mixers, birthday parties, and class reunion celebrations
- Implemented a Sunday Industry Night, featuring and highlighting specialty cocktails with DJ entertainment
- Featured nightly musicians throughout the week and maintained a strong partnership with each one
- Maintained a strong beverage craft cocktail programs and worked on project initiatives to increase beverage sales
- Creatively planned a Tuesday event that featured craft pizzas along with craft fish bowls
- Up-kept strong relationships with liquor vendors
Assistant Restaurant Manager
The Kahala Hotel and Resort
Honolulu, HI
07.2015 - 12.2015
- Conducted daily pre-shift and monthly departmental meetings to ensure organizational efficiency.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Worked closely with the chef and cooks to determine menu plans for menu changes and special occasions
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Carefully prepared bi-weekly payroll to keep up with projected revenue for the week.
Food and Beverage Manager in Training
Four Seasons Resort Maui
Wailea, HI
05.2013 - 05.2014
- Experienced all positions the resort offered to fully gain a better understanding of how the operation functions as a whole
- Became the Manager In Training for the 24-hour operation of In-Room Dining
- Experienced high business volumes during the breakfast, lunch, and dinner shifts while delivering over 100 amenities to guest rooms in a timely manner
- Conducted daily pre-shift and monthly departmental meetings to ensure organizational efficiency
- Met with the Director of Food and Beverage weekly to go over labor hours for In-Room Dining
- Created a wine program for the staff to educate and expand their knowledge of wines that the In-Room Dining menu offered
- Carefully handled and prepared bi-weekly payroll to ensure the employees get paid correctly
- Worked closely with the kitchen staff to ensure the delivery of exceptional and high-quality products to guests
Food and Beverage Intern
Four Seasons Resort Maui
Wailea, HI
05.2012 - 08.2012
- Assisted the food runners by running meals fresh off the hot line to guests seated in the restaurant
- Replenished buffet items that were running low on the buffet line
- Creatively brewed morning drinks and morning cocktails as a barista
Education
Bachelor of Science - Hotel and Restaurant Management
Northern Arizona University
2013
Skills
- Strong networking socialite
- Active communication with team
- Maintaining good partnerships with clients
- Leadership skill-set
- Employee training, development, and recognition
- Administrative program knowledge
Timeline
Food and Beverage Manager
Waikiki Beach Marriott Resort & Spa
04.2023 - Current
Restaurant Manager
Moani Waikiki
04.2022 - 04.2023
Bartender
Chingu
03.2018 - 04.2020
ADDICTION Nightclub Manager
The Modern Honolulu by Diamond Resorts
09.2016 - 03.2020
THE STUDY Manager
The Modern Honolulu
12.2015 - 09.2016
Assistant Restaurant Manager
The Kahala Hotel and Resort
07.2015 - 12.2015
Food and Beverage Manager in Training
Four Seasons Resort Maui
05.2013 - 05.2014
Food and Beverage Intern
Four Seasons Resort Maui
05.2012 - 08.2012
Bachelor of Science - Hotel and Restaurant Management
Northern Arizona University
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