Kara Baestlein
Ballston Spa,NY
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
7
7
years of professional experience
Work History
Bartender
Stella Pasta Bar & Seven Points Brewery
Schenectady, NY
10.2022 - Current
- Greeted customers and provided excellent customer service.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Processed payments with precision and speed using a POS system.
- Efficiently managed opening and closing procedures
- Developed good working relationships with fellow employees through effective communication.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Shift Supervisor
Starbucks
Saratoga Springs, NY
08.2017 - Current
- Delegated tasks to team members according to their individual strengths and skill sets.
- Discovered potential improvements within the department and enacted essential adjustments.
- Conducted weekly inventory of supplies, equipment, and food items.
- Played a vital role in meeting the expectations of service and quality set by upper management on a daily basis.
- Completed opening and closing duties to facilitate business operations.
- Managed and resolved customer concerns effectively.
- Assessed operations and adjusted scheduling to maximize productivity.
Education
Bachelor of Arts - Psychology
University At Albany
Albany, NY01-2020
Skills
- Payment Processing
- Handling Difficult Customers
- New Hire Training
- Customer service expertise
- Beverage Preparation
- Anticipating guest needs
- Customer Service
- Suggestive Selling
- Inventory Control
- Operations Management
Timeline
Bartender
Stella Pasta Bar & Seven Points Brewery
10.2022 - Current
Shift Supervisor
Starbucks
08.2017 - Current
Bachelor of Arts - Psychology
University At Albany
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