Resourceful Emergency Department Clerical Assistant known for high productivity and efficient task completion. Possess specialized skills in medical terminology, patient data management, and emergency protocol adherence. Excel in communication, problem-solving, and time management, ensuring smooth department operations and positive patient experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Department Clerical Assistant
Ballad Health, Johnson City Medical Center
Johnson City, TN
06.2022 - Current
Provided administrative support to physicians, nurses and other healthcare professionals.
Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Input patient information into the hospital's Electronic Medical Record system.
Communicated effectively with physicians, nurses, support staff, and other hospital personnel regarding patient care issues or concerns.
Assisted Emergency Department staff with administrative tasks such as filing, faxing, copying, and data entry.
Answered phone calls promptly and professionally while providing pertinent information to callers.
Organized patient documents, medical records, and other related paperwork.
Utilized statistical software for data analysis and interpretation.
Nurse Intern
Ballad Health System
Johnson City, TN
10.2021 - 06.2022
Performed vital sign assessments, such as taking blood pressure and temperature.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Documented patient care services by charting in designated areas.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
Utilized appropriate safety measures when handling hazardous materials or waste products.
Resident Assistant
Governor's Bend Assisted Living
Unicoi, TN
03.2020 - 06.2021
Developed plans for respite care when needed based on availability of family members or other caregivers.
Assisted clients with daily living activities such as bathing, dressing, and grooming.
Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Respected the rights of each individual client while maintaining confidentiality of all personal information.
Monitored health and well-being of clients and reported significant health changes.
Education
High School Diploma -
Unicoi County High School
Unicoi, TN
05-2020
Some College (No Degree) -
Walters State Community College
Morristown, TN
Skills
Data entry
Electronic medical records
HIPAA compliance
Customer service
Document management
Time management
Critical thinking
Team collaboration
Medical terminology proficiency
Patient confidentiality compliance
Computer software proficiency
Teamwork and collaboration
Quality assurance
Data collection
Certification
BLS
Accomplishments
Traction and Bracing Team working along side Trauma, Neurosurgery,and Orthopedics
Patient Resource - Team Lead/Catastrophic Case/Project Management at Ballad Health: Johnson City Medical CenterPatient Resource - Team Lead/Catastrophic Case/Project Management at Ballad Health: Johnson City Medical Center